Mark Maldonado
Charlotte
Summary
- A motivated and ambitious individual with excellent interpersonal and communication skills that allows me to work efficiently and effectively with clients and team associates.
- Professional with strong background in commercial automotive parts management. Skilled in inventory control, customer service, and sales strategies, ensuring optimal parts availability and client satisfaction. Known for fostering team collaboration, adapting to changing demands, and delivering consistent results. Adept at problem-solving and maintaining high standards in all tasks.
- Perform detailed work independent and thorough manner with speed and accuracy
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, anticipating customer needs and teaming up with co-workers to provide excellent sales.
- Ability to initiate the completion of tasks or activities without necessary supervision; verbally and or written instructions.
- Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
Fayetteville, NC
08.2024 - Current
- Maintain core bank and commercial returns
- Maintain commercial credit accounts
- Partner with GM to ensure proper driver coverage
- Achieve personal / store sales goals and service objectives
- Collaborate with GM on coaching and developmental needs for Team Members
- Dispatch drivers ensuring delivery standards are achieved
- Maintain commercial stocking programs
- Assisted customers in identifying parts, enhancing service quality and satisfaction.
- Build and maintain a network of second source suppliers
- Created, built and maintained professional customer relationships.
- Achieved personal and store sales goals and service objectives.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Mobile Service Technician
Rico’s auto repair
Charlotte
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
Assistant General Manager
Advance Auto Parts
Charlotte
08.2021 - 11.2022
- Cultivated a high-performance team environment to empower members in reaching demanding business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Scheduled employees for shifts while tracking employee attendance and punctuality, addressing repeat problems to prevent long-term habits. taking into account customer traffic and employee strengths.
- Led team in achieving operational objectives and enhanced customer satisfaction through effective management practices.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC2015
Skills
- Merchandising
- Self motivation
- Conflict resolution
- Parts identification
- Automotive systems
- Customer service
- Invoice processing
- Goal setting
- Customer retention
- Staff training
- Inventory management
Languages
Spanish
Native Language
Timeline
Commercial Parts Professional
Advanced Auto Parts
08.2024 - Current
Mobile Service Technician
Rico’s auto repair
11.2022 - Current
Assistant General Manager
Advance Auto Parts
08.2021 - 11.2022
High School Diploma -
Seventy-First High School