Mark Machado
Maysville
Summary
Dynamic General Manager with a proven track record of elevating performance, achieving top 25% rankings in competitive environments. Expertise in operational management, team leadership, and customer relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Panera Bread
Jacksonville
06.2021 - Current
- Transformed troubled cafe from 777th to top 25% in company rankings.
- Led bakery-cafe team by managing staffing, scheduling, and developing performance through targeted coaching.
- Hired, onboarded, and trained new team members while fostering a motivating environment.
- Ensured team performance met bakery-cafe goals, operational standards, and guest service expectations.
- Developed managers as subject matter experts on people processes and company values.
- Executed operational procedures to ensure alignment with company strategies and initiatives, enhancing overall performance.
- Delivered exceptional guest experiences through high-quality food service and staff interactions.
- Built strong relationships to cultivate long-term guest loyalty.
- Maintained compliance with company policies and all federal, state, and local regulations.
Manager
Rucker Johns
Emerald Isle
05.2013 - 12.2018
- Led management team to foster a positive work environment, resulting in increased staff morale.
- Managed daily operations, ensuring exceptional customer service and adherence to high restaurant standards.
- Ensured food quality and service delivery adhered to company guidelines.
- Addressed customer concerns and complaints promptly, significantly improving overall dining experiences.
- Conducted scheduling, inventory management, and training of new team members.
Education
Associate of Applied Science - Architectural Building Engineering Technology
New England Institute of Technology
Warwick, RI05-1997
Skills
- Operational management
- Strategic planning
- Budget management
- Inventory oversight
- Sales expertise
- Guest experience enhancement
- Team leadership
- Staff training and development
- Performance evaluation
- Scheduling optimization
- Time management
- Customer relations
- Relationship building
- Conflict resolution
- Problem solving
- Staff motivation
- Organizational development
- Effective communication
- Organizational development
Certification
SERV Safe Certified
Timeline
General Manager
Panera Bread
06.2021 - Current
Manager
Rucker Johns
05.2013 - 12.2018
Associate of Applied Science - Architectural Building Engineering Technology
New England Institute of Technology