Mark Hester
Bladenboro
Summary
With a proven track record at BSE, Inc., I excel in driving operational excellence and innovation. My leadership significantly enhanced performance and customer satisfaction, while my expertise in software development and strategic planning propelled business growth. Skilled in crisis management and project management, I bring both integrity and creative solutions to complex challenges.
Overview
32
32
years of professional experience
Work History
President / Business Manager / IT Manager
BSE, Inc. Dba The Medicine Shoppe
01.2009 - Current
- Enhanced company performance by problem-solving, developing and implementing strategic applications and plans, and overseeing daily operations.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Reduced operational costs through strategic cost management initiatives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Hired and managed employees to maximize productivity and ensure training on best practices and protocols.
Programmer / Data Analyst
NC Division of Mental Health, DD, & SUS
12.2000 - 06.2011
- Developed, maintained, and coordinated numerous data management systems for state agencies as well as state-supported non-profit entities
- Worked with client team members to design and develop robust solutions to meet requirements for functionality, scalability, and performance.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
Programmer /Data Analyst
TAKE Solutions Ltd.
12.2000 - 01.2010
- Developed, upgraded, and/or maintained technological solutions for multiple corporate and government clients.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Developed custom software solutions for clients, tailored to their specific business needs and operational challenges.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
Programmer / Data Analyst / President
Hester Services, LLC
12.2002 - 01.2008
- Developed, marketed, and maintained proprietary products and custom software solutions for clients, tailored to their specific business needs and operational challenges.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Implemented encryption, authentication and additional security measures, safeguarding systems.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed in-house applications designed for company needs.
Director of Medical & Community Programs
Christian Faith Center of Creedmoor, Inc
01.1998 - 09.2000
- Utilized management, analytical, and information technology skills to create/streamline/manage programs, generate revenue, and reduce expenses.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee/volunteer engagement, increased retention rates, and boosted overall team morale.
- Secured key partnerships that contributed to the company''s overall growth strategy, expanded community reach, reduced costs, and improved service quality.
- Pioneered adoption of sustainable practices, leading to community recognition and awards.
Project Manager
MET Solutions, LLC
01.1997 - 11.1997
- Researched, developed, and coordinated execution of projects for pharmaceutical industry.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Neurosurgical Resident
Duke University Medical Center
06.1994 - 06.1996
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Participated in assigned educational conferences, rotations, period testing and advisor meetings.
- Performed rounds twice daily to discuss patient care plans, review diagnostic studies, communicate with patients and discuss medication lists.
- Integrated findings from history and physical examinations into reasonably ordered differential diagnoses.
- Performed initial and ongoing assessments of patients' medical, physical and psychosocial status.
- Performed surgical procedures.
- Prescribed treatments and calculated pharmaceutical dosage and timing.
Medical Researcher /Software Programmer
Duke University School of Medicine
08.1992 - 08.1993
- Conducted research on rat brain tissue (hippocampus) and developed software for analyzing/graphing/reporting collected waveform data.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Improved research efficiency by streamlining data collection and analysis processes.
- Published peer-reviewed articles in prestigious medical journals.
- Contributed to successful grant applications, securing funding for vital research projects.
Education
M.D. - Medicine
Duke University School of Medicine
Durham, NC05-1994
Bachelor of Arts - Chemistry
Duke University
Durham, NC05-1990
Skills
- Organizational leadership
- Innovation and creativity
- Operational excellence
- Strategic planning
- Crisis management
- Risk mitigation
- Employee relations
- Project management
- Software development
- Integrity and ethics
Timeline
President / Business Manager / IT Manager
BSE, Inc. Dba The Medicine Shoppe
01.2009 - Current
Programmer / Data Analyst / President
Hester Services, LLC
12.2002 - 01.2008
Programmer / Data Analyst
NC Division of Mental Health, DD, & SUS
12.2000 - 06.2011
Programmer /Data Analyst
TAKE Solutions Ltd.
12.2000 - 01.2010
Director of Medical & Community Programs
Christian Faith Center of Creedmoor, Inc
01.1998 - 09.2000
Project Manager
MET Solutions, LLC
01.1997 - 11.1997
Neurosurgical Resident
Duke University Medical Center
06.1994 - 06.1996
Medical Researcher /Software Programmer
Duke University School of Medicine
08.1992 - 08.1993
M.D. - Medicine
Duke University School of Medicine
Bachelor of Arts - Chemistry
Duke University
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