Rebecca Falkins
Youngsville
Summary
Dynamic Retail Manager with extensive experience in team leadership and goal achievement. Proven ability to resolve customer and employee concerns efficiently while managing multiple tasks in high-pressure environments. Committed to delivering exceptional service and fostering reliable, dependable work practices. Seeking remote opportunities to leverage management skills in a new setting.
Overview
14
14
years of professional experience
Work History
Sales Rep
Horizon Payments
05.2023 - 06.2025
- Enhanced client satisfaction by building strong relationships and addressing concerns.
- Showcased product features through effective demonstrations to potential clients.
- Streamlined sales processes by collaborating with cross-functional teams for improved efficiency.
- Implemented strategic sales plans that drove year-over-year revenue growth.
- Secured long-term contracts through successful negotiations with key accounts.
- Increased sales revenue by targeting and identifying high-potential client accounts.
Contractor
CGI working for Southern Company
07.2022 - 12.2022
- I got hired as a contractor to help move invoice information over to a new system using Oracle and Maximo. My coworker and I got a 3 month job done in 1.5 weeks. After that I helped with past due accounts to get them paid.
- Implemented strategic initiatives to improve service delivery and customer satisfaction.
- Analyzed performance metrics to identify areas for process improvement and optimization.
- Trained staff on new technologies and methodologies, ensuring effective adoption across teams.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Nail Specialist
Belk Salon & Spa
02.2015 - 01.2017
- Delivered personalized nail care services to enhance client satisfaction and loyalty.
- Maintained inventory of tools and products to ensure efficient operations and availability.
- Collaborated with team members to streamline appointment scheduling and reduce wait times.
- Mentored junior staff on best practices for nail treatments and customer service excellence.
- Demonstrated exceptional communication skills while building rapport with clients during appointments, resulting in repeat business.
Manager
Lane Bryant Riverchase Galleria
11.2011 - 02.2015
- Led team in achieving sales targets through effective training and performance management.
- Fostered a positive work environment by mentoring staff and promoting professional development opportunities.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Nail Specialist School -
Bonita Springs
Bonita Springs, FL01.2003
Skills
- People person
- Great at communication
- Outgoing
- Intelligent
- Fast learner
- Experienced in customer service
- Friendly
- Caring
- Problem solving
- Dependable
- Can lead others
- Professional
Accomplishments
- I helped close the Maurices store in Hoover, AL. That consisted of packing every item in the store and shipping the boxes to other stores. This was a huge task.
- I consistently have had good feedback from customers about the superior service I gave them.
- I helped plan and execute promotional events for customers in retail and in my nail business.
- I love customer service and excel at it!
Timeline
Sales Rep
Horizon Payments
05.2023 - 06.2025
Contractor
CGI working for Southern Company
07.2022 - 12.2022
Nail Specialist
Belk Salon & Spa
02.2015 - 01.2017
Manager
Lane Bryant Riverchase Galleria
11.2011 - 02.2015
Nail Specialist School -
Bonita Springs