MARK Dailey
Huntersville
Summary
Results-driven Account Manager specializing in B2B Business Development, recognized for delivering high productivity and efficiently meeting targets. Expertise encompasses strategic planning, client relationship management, and market analysis, with a proven ability to communicate effectively and negotiate favorable outcomes. Strong problem-solving skills contribute to achieving sales objectives and driving business growth.
Overview
20
20
years of professional experience
Work History
Account Manager - B2B Business Development
New Solution Plastics, Inc.
Huntersville
05.2017 - Current
- Executed a service-first strategy tailored to niche marketplace clientele.
- Ensured client satisfaction through efficient delivery of materials, expert technical support, and superior customer service.
- Reviewed pricing models and industry forecasts to gain insight into cost structures.
- Achieved more than 45% profit margin consistently over an eight-year period.
Manufacturer's Representative
Gallina USA
Huntersville
02.2018 - 12.2024
- Joined company-wide discussions to remain informed about ongoing goals and sales outcomes.
- Identified client needs to propose relevant product options.
- Managed customer-manufacturer issues swiftly to maintain satisfaction.
- Attended trade shows and industry events to promote company's products and services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Participated in strategic planning meetings to discuss business objectives.
- Developed and maintained relationships with vendors, suppliers, and customers.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Oversaw extensive territories across Eastern Canada, the Southeast, Texas, Colorado and Oregon.
- Elevated sales figures to $3.8M in a span of three years, ensuring an annual rise of 68%.
- Successfully acquired major clients from competitors
Technical Sales Manager
Polygal USA
Charlotte
06.2005 - 04.2017
- Participated in trade shows, conferences, seminars and other events as needed in support of the organization's overall objectives.
- Lead weekly conference calls with customers to address their needs.
- Managed all aspects of customer accounts from initial contact through contract closure.
- Directed and coordinated products, services and sales activities.
- Collaborated with product management teams on product design enhancements based on customer feedback.
- Supported sales team members to drive growth and development.
- Enhanced performance of sales workforce with creation of training programs.
- Conducted market research and reported on competitors.
- Maintained up-to-date knowledge of applicable regulations related to selling technical products.
Education
Some College (No Degree) -
Guilford Technical Community College
Jamestown, NCSkills
- Client Relationship Development
- Territory management
- Sales strategy development
- Problem solving
- Strategic account development
- Verbal and written communication
- Cost analysis
- Sales forecasting
- Vendor management
Timeline
Manufacturer's Representative
Gallina USA
02.2018 - 12.2024
Account Manager - B2B Business Development
New Solution Plastics, Inc.
05.2017 - Current
Technical Sales Manager
Polygal USA
06.2005 - 04.2017
Some College (No Degree) -
Guilford Technical Community College
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