MARK A. MANNING
Durham
Summary
Energetic and results-driven MBA graduate with a concentration in Marketing, combining leadership, client relations, and operations experience across diverse sectors. Skilled in communication, lead generation, and customer engagement. Known for building strong relationships, managing projects efficiently, and adapting quickly in fast-paced environments. Ready to contribute to a collaborative team and grow within a dynamic organization.
Overview
7
7
years of professional experience
Work History
Co-Founder & Program Director
Carolina Sparks AAU Basketball
01.2024 - Current
- Company Overview: Nonprofit
- Built the organization from the ground up-recruiting over 40 athletes and overseeing fundraising and sponsor relations.
- Managed lead generation and outreach by coordinating sponsorships, increasing program visibility through community engagement.
- Leveraged digital tools like TeamSnap for scheduling and parent communication, showcasing adaptability with tech platforms.
- Nonprofit
Assistant Girls Basketball Coach
Chapel Hill High School
11.2022 - Current
Exceptional Children Resource Assistant
East Chapel Hill High School
09.2022 - Current
- Built trust-based relationships with students and staff, using communication and empathy to manage challenging behavior.
- Adapted quickly to shifting environments, collaborating cross-functionally with educators and support staff.
Operations Manager
Restore and Rejuvenate Hydration PLLC
12.2021 - Current
- Managed daily operations of a growing medical spa, leading a team of 5 staff to exceed performance goals.
- Maintained an 85%+ client retention rate through strong communication and follow-up systems.
- Spearheaded customer relationship management strategies, including scheduling, follow-ups, and client education-skills directly transferable to sales outreach and pipeline development.
- Improved operational efficiency by identifying workflow gaps and cost-saving opportunities.
Fleet Manager
MM Trucking & Transportation
10.2018 - 01.2021
Front Desk Associate
Fitness World
11.2018 - 03.2019
Education
Master of Business Administration (MBA) - Marketing
North Carolina Central University
Durham, NC05.2025
B.S. - Recreation Administration
North Carolina Central University
Durham, NC05.2017
Skills
- Lead generation strategies
- Effective client communication
- CRM and scheduling software proficiency
- Team leadership
- Digital marketing strategy
- Cross-functional project coordination
- Effective problem-solving skills
- Capital fundraising
- Strategic decision-making
Honors Recognition
- Dean's List (All MBA Semesters)
- Graduated Magna Cum Laude
Timeline
Co-Founder & Program Director
Carolina Sparks AAU Basketball
01.2024 - Current
Assistant Girls Basketball Coach
Chapel Hill High School
11.2022 - Current
Exceptional Children Resource Assistant
East Chapel Hill High School
09.2022 - Current
Operations Manager
Restore and Rejuvenate Hydration PLLC
12.2021 - Current
Front Desk Associate
Fitness World
11.2018 - 03.2019
Fleet Manager
MM Trucking & Transportation
10.2018 - 01.2021
B.S. - Recreation Administration
North Carolina Central University
Master of Business Administration (MBA) - Marketing
North Carolina Central University
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