Maritza Lopez Gonzalez
Salisbury
Summary
I started off as a Doctor Technician when I first joined the company. Then promoted to assistant sales manager within a few months. I was promoted to Sales Manager with extensive experience at Stanton Optical, specializing in client relationship management, and team leadership. Proven ability in sales forecasting and employee training, leading to significant improvements in customer satisfaction and loyalty. Focused on driving results through strategic delegation and mentoring, creating a high-performing team environment.
Overview
6
6
years of professional experience
Work History
Sales Manager
Stanton Optical
Salisbury
11.2022 - Current
- Resolved customer complaints promptly to foster positive client relationships.
- Educated customers on frame selection, lens materials, and contact lenses.
- Delegated tasks to staff while establishing priorities and goals.
- Provided leadership and mentoring to new employees to enhance knowledge transfer.
- Simplified complex vision-related terminology for better customer understanding.
- Managed daily sales department operations, supervising staff performance.
- Conducted sales consultations, informing clients about products and services.
- Optimized profit margins through effective expense and budget management.
Team Member
Chewys warehouse
Salisbury
03.2021 - 11.2021
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Assisted in packaging and labeling of products for shipment.
- Worked with cross-functional teams to achieve goals.
- Packaged items securely in boxes, bags or other containers before shipping.
Shift Leader
Salsarita's Fresh Cantina
Salisbury
07.2019 - 11.2021
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
North Rowan High
Spencer, NC05-2021
Skills
- Customer service and support
- Sales forecasting and analysis
- Team leadership and development
- Employee training and mentoring
- Inventory management and control
- Client relationship management
- Problem solving and decision making
- Computer proficiency
- Optical terminology and fitting
- Optical measurements and equipment operation
- Prescription interpretation and dispensing
- Insurance billing and claims processing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Manager
Stanton Optical
11.2022 - Current
Team Member
Chewys warehouse
03.2021 - 11.2021
Shift Leader
Salsarita's Fresh Cantina
07.2019 - 11.2021
High School Diploma -
North Rowan High
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