Marisska Hood
Browns Summit
Summary
Dedicated professional with experience in collections and proven ability to build strong client relationships and enhance well-being. Skilled in conflict resolution and debt recovery, effectively negotiating repayment plans while maintaining compliance. Committed to fostering trust and delivering exceptional service in all interactions.
Overview
2026
2026
years of professional experience
Work History
Personal Care Assistant
FirstLight HomeCare
09.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Collections Specialist
Roman Eagle
2019 - 2022
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Bachelor Of Healthcare Administration - Health Administration
University of Phoenix
Tempe, AZ10.2016
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Credit and collections
- Teamwork orientation
- Account review
- Conflict resolution techniques
- Debt recovery expertise
- Outbound calling
Timeline
Personal Care Assistant
FirstLight HomeCare
09.2020 - Current
Collections Specialist
Roman Eagle
2019 - 2022
Bachelor Of Healthcare Administration - Health Administration
University of Phoenix
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