Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Warnig

Troutman

Summary

Dynamic professional with extensive experience in customer service and team leadership at Walmart. Proven ability to enhance operational efficiency and foster positive environments. Skilled in performance evaluation and problem-solving, consistently improving team productivity and employee engagement. Adaptable and effective communicator, dedicated to delivering exceptional service and support in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Department Manager

Walmart
10.2024 - Current
  • Assisted in daily operations, ensuring compliance with safety protocols and company policies.
  • Supported inventory management by tracking stock levels and assisting with replenishment orders.
  • Contributed to team meetings, sharing insights on workflow improvements and operational efficiency.
  • Learned to operate various tools and systems critical for department functionality and productivity.
  • Engaged in training sessions to develop skills in customer service and communication techniques.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Patient Service Advocate

FastMed
05.2024 - 10.2024
  • Assisted patients in navigating healthcare services, ensuring understanding of available resources.
  • Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
  • Provided support for insurance verification, enhancing accuracy in patient records.
  • Educated patients on treatment options and preventive care measures, promoting overall health awareness.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.

Substitute Teacher, K-5

Ess
01.2023 - 05.2024
  • Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
  • Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
  • Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
  • Fostered a sense of community within the classroom by cultivating respect amongst peers and facilitating team-building activities that encouraged collaboration among students.

Restaurant Hostess

Bloomin' Brands
06.2021 - 03.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing seating arrangements for efficiency.
  • Coordinated with waitstaff to ensure timely service and guest satisfaction.
  • Handled customer inquiries and resolved issues promptly, enhancing experience.
  • Trained new hostesses on procedures and customer service standards.
  • Monitored dining area to maintain cleanliness and ambiance throughout service.
  • Assisted in event planning by organizing seating for special occasions.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Education

Criminal Justice

Lake Norman High School
Mooresville, NC
05-2027

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • critical thinking
  • Time management
  • Adaptability and flexibility
  • Verbal and written communication
  • Workplace safety awareness
  • Performance evaluation
  • Staff recruitment

Timeline

Department Manager

Walmart
10.2024 - Current

Patient Service Advocate

FastMed
05.2024 - 10.2024

Substitute Teacher, K-5

Ess
01.2023 - 05.2024

Restaurant Hostess

Bloomin' Brands
06.2021 - 03.2023

Criminal Justice

Lake Norman High School

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Marissa Warnig