Marissa Sullivan
Macclesfield
Summary
Certified Pest Control Technician extensively trained in safety protocols. Real team player enthusiastic about meeting new people. Dependable [Job Title] adept in client rapport-building and team work. Skilled in all areas of pest control with an aptitude for leadership. Strong track record of reliability and commitment to professional development illustrated over [Number] years of work experience. Knowledgeable [Desired Position] with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience. Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
3
3
years of professional experience
Work History
Pest Control Technician
Quality termite and pest control
06.2023 - 05.2024
- Walked customers' property to identify infestations and potential sales opportunities
- Removed webs, nests, and other pest locations for customers
- Prepared exact chemical mixtures based on customers' likely pest concerns and current seasonal conditions
- Communicated with clients professionally via phone, email, or in-person meetings regarding appointments and service details
- I would go to customers houses and treat the inside and outside of the home
- I would also crawl under houses and do inspections all around and under the house
- I would go to at least 8 houses a day and even more if others would call out and have to be flexible due to changing of schedules
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Costumer Service
Once upon a child
02.2023 - 04.2023
- I was a cashier as well as someone who organized the clothes and put items up in the main lobby of the store
- I would organize containers we would get in and price them by putting them into the computer
- I would organize clothes and toys by what they were and what season they were
- I would determine whether a toy or clothing was good or not by looking at the item and inspecting it
Customer Service Cashier
Marabella Old World Pizza
01.2021 - 04.2022
- I would take orders at the register, phones, and drive through window
- I would take food out to customers as well as make the food on a busy night
- I would also take delivery orders if we were short staffed and it was needed
- Assisted customers in locating needed products
- I would clean the lobby and the kitchen at the end of a shift when the restaurant was closing
- Enhanced customer satisfaction with fast, knowledgeable service
- Counted cash drawers before and after shifts and prepared cash bags
- Recommended items or alternative choices for out-of-stock products
- Participated in ongoing cross-training opportunities to become better employee
Education
Associate of Applied Science - Industrial Management Technology
Pitt Community College
Winterville, NC05.2026
High School Diploma -
Farmville Central High School
Farmville, NC06.2022
Skills
- Chemical preparation
- Pest Removal
- Time Management
- Clean Driving Record
- Chemical Handling
- Chemical storage
- Problem Solving
- Record Keeping
- Teamwork Abilities
- Pesticide applications
- Decision Making
- Active Listening
- Reporting and documentation
- Time tracking
- Preventative Measures
- Attention to Detail
- Critical Thinking
- Customer Service
- Insect Identification
- Organize supplies
- Merchandise Restocking
- Payment Collection
- Cash Handling
- Customer Complaint Resolution
- Sales techniques
- Problem-solving abilities
- Empathy and understanding
- Excellent communication
Timeline
Pest Control Technician
Quality termite and pest control
06.2023 - 05.2024
Costumer Service
Once upon a child
02.2023 - 04.2023
Customer Service Cashier
Marabella Old World Pizza
01.2021 - 04.2022
High School Diploma -
Farmville Central High School
Associate of Applied Science - Industrial Management Technology
Pitt Community College
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