Marissa Leblanc
Greensboro
Overview
13
13
years of professional experience
Work History
Financial Crimes Specialist
Wells Fargo
Winston-Salem, NC
04.2018 - 2025
- Analyzed transaction patterns to identify potential fraud risks and alert appropriate teams.
- Conducted thorough investigations of suspicious activities, compiling comprehensive reports for review.
- Collaborated with cross-functional teams to enhance fraud detection strategies and improve response times.
- Utilized analytical tools to evaluate data discrepancies and ensure compliance with regulatory requirements.
- Assisted in developing training materials to educate staff on financial crime prevention techniques.
- Led initiatives to streamline reporting processes, reducing turnaround time for investigations significantly.
- Drove implementation of new software systems that improved case management efficiency across departments.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Identified assets of suspects in order to freeze and seize assets.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Reduced financial crime risks by implementing robust monitoring systems and controls.
- Reviewed and updated internal policies to ensure alignment with evolving regulatory requirements, keeping the organization compliant in a dynamic environment.
- Recognized control failures in bank processes, procedures, and customer decisions and categorized losses.
- Conducted thorough due diligence on high-risk clients, mitigating potential exposure to illicit activities.
Collections Customer Service Representative
Citibank
Greensboro, NC
01.2012 - 01.2016
- Managed high-volume inbound and outbound customer communications.
- Resolved customer concerns while maintaining a high level of professionalism and service.
- Exceeded quality and performance expectations through effective problem-solving.
- Scheduled follow-ups and maintained accurate customer records.
- De-escalated challenging situations and provided positive customer experiences.
- Claims, payments, account adjustments, and documentation accurately.
- Collaborated with sales and service teams to ensure customer satisfaction.
- Maintained detailed account records and followed up on outstanding issues.
Collections & Home Equity Customer Specialist
Bank of America
Greensboro, NC
01.2003 - 01.2009
- Assisted customers with account management and payment solutions.
- Maintained accurate documentation and customer records.
- Resolved account issues while providing excellent customer service.
- Worked effectively in a fast-paced, goal-oriented environment.
- Supported customers by identifying solutions that met their financial needs.
Education
Political Science & Criminal Justice Coursework
North Carolina A&T State University
High School Diploma - undefined
Washington Township High School
Skills
- Enhanced due diligence
- Suspicious activity reporting
- Legal research
- Transaction monitoring
- Customer due diligence
- Know your customer
- Identity verification
- Investigation techniques
- Anti-money laundering
- Fraud detection
- Compliance training
- Internal fraud
- Fraud prevention mastery
- AML software proficiency
- Fraud claims handling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Decision-making
Timeline
Financial Crimes Specialist
Wells Fargo
04.2018 - 2025
Collections Customer Service Representative
Citibank
01.2012 - 01.2016
Collections & Home Equity Customer Specialist
Bank of America
01.2003 - 01.2009
Political Science & Criminal Justice Coursework
North Carolina A&T State University
High School Diploma - undefined
Washington Township High School