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25 Years of dedicated and results-driven professional with extensive experience in relationship management, team leadership, and customer service. Proven expertise in operational excellence, employee development, and risk management within financial and telecommunications industries. Ability to work on site or in a remote setting. Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.

Dynamic Relationship Banker at Truist Bank with a proven track record in enhancing customer satisfaction and loyalty through personalized financial solutions. Expert in cash handling and financial advising, I excel in building strong client relationships and achieving sales targets, contributing to increased business opportunities and client retention.

Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration, and organizational skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

With a proven track record at TRUIST, I excel in relationship building and financial planning, enhancing customer satisfaction and loyalty through expert advice and personalized solutions. My background combines strong analytical skills with empathetic customer service, driving significant improvements in client engagement and financial goal achievement.

Accomplished and award-winning Relationship Banker with a strong background in financial sales, client relationship development, and team leadership across retail banking, health, and beauty industries. Recognized for consistently excelling score card metrices, providing outstanding client experiences, and delivering operational excellence. Holds Securities Industry Essentials (SIE) and Notary Public certifications. Highly adaptable and passionate about growth, technology, and financial empowerment.
Knowledgeable [Desired Position] with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.

Marissa Casstevens

Summary

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Relationship Banker

Retail Banking - Intern

University Admissions - Intern

Permit Technician - Intern

Education

Master of Business Administration - Operational Analytics and Technology

Bachelor of Science - Business Administration

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Relationship Banker

Retail Banking - Intern

Permit Technician - Intern

University Admissions - Intern

Bachelor of Science - Business Administration

Master of Business Administration - Operational Analytics and Technology

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