Marissa Alvarez
Charlotte
Summary
Dynamic and detail-oriented professional with extensive experience at CVS Pharmacy, excelling in medication dispensing and customer service. Proven ability to enhance operational efficiency through effective team collaboration and process improvements. Committed to maintaining confidentiality and compliance with HIPAA regulations while delivering exceptional patient care and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
08.2024 - Current
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Sorted and organized inventory to optimize storage space and accessibility.
- Conducted quality checks on incoming shipments to ensure product integrity.
- Packaged orders accurately for timely shipment to customers.
Shift Manager
CVS Pharmacy
07.2023 - Current
- Supervised daily operations, ensuring efficient workflow and service quality.
- Trained and mentored team members on best practices and customer service standards.
- Managed inventory levels, optimizing stock placement and reducing waste.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Ensured compliance with safety regulations and company policies throughout the shift.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier
CVS Pharmacy
Charlotte, NC
08.2018 - Current
- Operated cash register efficiently, processing transactions accurately and quickly.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Collaborated with team members to manage inventory levels and stock shelves effectively.
- Trained new staff on cash handling procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Agent
Hyatt Place
Charlotte Nc
05.2022 - 10.2022
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, including check-ins, check-outs, and room assignments efficiently.
- Utilized property management system to maintain accurate guest records and billing information.
- Collaborated with housekeeping to ensure timely room readiness and cleanliness standards were met.
Pharmacy Technician
CVS
Charlotte, Nc
04.2018 - 06.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders efficiently while adhering to safety regulations.
- Provided exceptional customer service by addressing patient inquiries effectively.
- Maintained accurate patient records and medication profiles for compliance purposes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
No Degree - EKG
Carolina School of Phlebotomy
Charlotte Nc High School Diploma -
Rocky River High School
Mint Hill Nc 06.2018
Skills
- Packaging and labeling
- Team collaboration
- Confidentiality and HIPAA
- Insurance billing
- Medication dispensing
Certification
EKG
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon
08.2024 - Current
Shift Manager
CVS Pharmacy
07.2023 - Current
Front Desk Agent
Hyatt Place
05.2022 - 10.2022
Cashier
CVS Pharmacy
08.2018 - Current
Pharmacy Technician
CVS
04.2018 - 06.2022
No Degree - EKG
Carolina School of Phlebotomy
High School Diploma -
Rocky River High School