Marisol Castaneda Araiza
Sanford
Summary
I have experience in customer service and a strong ability to manage time effectively. Skilled in addressing customer concerns and improving relations, ready to contribute to team success and operational excellence. I can also speak both English and Spanish.
Overview
4
4
years of professional experience
Work History
Lupitas Cleaning Service
Bertha Araiza
Sanford, NC
10.2025 - Current
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated scheduling and task assignments to optimize workflow across departments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Volunteer
AOHT
Sanford, NC
05.2022 - 05.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Volunteer
Pint Size Farm
Sanford, NC
01.2024 - 03.2024
- Exhibited excellent communications and customer service relations skills.
- Fed Farm animals( goats, pigs, ducks, chickens, cows, pony's, horses)
- Cleaned after event finished
Education
Medical
Central Carolina Community College
Sanford, North Carolina, NC05-2027
High School Diploma -
Southern Lee High School
Sanford, NC05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Verbal communication
Timeline
Lupitas Cleaning Service
Bertha Araiza
10.2025 - Current
Volunteer
Pint Size Farm
01.2024 - 03.2024
Volunteer
AOHT
05.2022 - 05.2024
Medical
Central Carolina Community College
High School Diploma -
Southern Lee High School