Marionette Baker
Garner
Summary
Dynamic customer service professional with a proven track record, enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in developing training programs and analyzing feedback to drive improvements, I excel in fast-paced environments, ensuring operational efficiency and exceptional service delivery.
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Postal Clerk
Bulldog Express
08.2018 - 12.2025
- Processed incoming and outgoing mail efficiently, ensuring timely deliveries.
- Assisted customers with inquiries, providing exceptional service and support.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
Customer Service Manager
Food Lion
09.2017 - 08.2018
- Led customer service initiatives to enhance customer satisfaction and loyalty.
- Developed training programs for staff to improve service quality and operational efficiency.
- Analyzed customer feedback to identify trends and implement improvements.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Problem-solving skills
- Verbal/written communication
- Team collaboration
- Retail sales
Certification
- CNP - Certified Notary Public
Timeline
Postal Clerk
Bulldog Express
08.2018 - 12.2025
Customer Service Manager
Food Lion
09.2017 - 08.2018
High School Diploma -
Penn Foster High School