Mario Cantu
West Shore Home
Mount Holly
1
Certification
20
years of professional experience
Accomplished Systems Administrator with over 10 years in Information Technology, specializing in the Software Development Life Cycle (SDLC). Expertise encompasses analysis, system engineering, design, testing, and deployment of web-based applications. Experienced in Quality Assurance (QA) and Quality Control (QC) within the defense industry, with a focus on driving efficiency and innovation.
Work History
Business Systems Specialist II
4 Years- Monitored and maintained user access data integrity and core system configurations across business platforms to preserve consistent access and security.
- Documented system procedures in Jira and Confluence and trained users on updated workflows and applications.
- Facilitated cross-departmental collaboration to automate key processes, resulting in a more agile operational environment and increased user satisfaction.
- Developed and maintained comprehensive Salesforce reports and dashboards,enhancing decision-making for VPs and department directors aligning data with their strategic goals.
- Drove cross-functional collaboration to integrate AI tools, significantly improving data processing speed and accuracy across departments.
- Enhanced security by managing user roles and permissions, ensuring a scalable access model that supported business growth.
Section Supervisor
15 Years 7 Months- Ensured operability of IT data, voice, and wireless systems; provided technical expertise to Air Force and Army personnel, enhancing mission readiness.
- Configured protocols and configurations of highly complex analog and digital communications equipment, data and full motion video capabilities.
- Tested software, systems, and equipment to ensure compliance with and adherence to governmental, organizational, and contractual specifications.
- Tested software, systems, and equipment for compliance with governmental, organizational, and contractual specifications, ensuring operational integrity.
Salesforce Administrator
11 Months- Managed various Salesforce standard objects including leads, accounts, contacts, opportunities, cases, reports, and dashboards to support user needs.
- Designed, and deployed Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts, to suit the needs of the application.
- Worked on various Salesforce standard objects like Leads, Accounts, Contacts, Opportunities, Cases, Reports, and Dashboards.
- Collaborated with the development team to address gaps in business requirements.
- Tested new workflows and processes and documented changes in Jira and Trello.
- Involved in working with the development team for solving gaps in Business requirements.
- Monitored and tested SaaS application performance to identify system issues, developing solutions and collaborating with developers for implementation.
Certified Phlebotomist
4 Years 1 Month- Performed venipuncture and capillary collections with strict patient identification and specimen labeling.
- Maintained infection control standards, using PPE and safe sharps disposal practices.
- Verified patient information using MediTech Electronic Health Record (EHR) system ensuring 100%patient accuracy.
- Verified laboratory orders in electronic medical records and resolved collection discrepancies promptly.
- Understanding of and ability to participate in: Laboratory QA, Safety Plans/Policies, Lab Billing, Compliance, Code of Conduct, and HIPAA requirements.
Program Assistant
1 Year 1 Month- Maintained schedules using Epic (EHR) and developed data spreadsheets for over 50 resident and faculty physicians in Internal Medicine Residency Program, enhancing coordination.
- Researched and tested software to streamline recruitment process for over 2000 applicants, improving efficiency.
- Collected and reconciled accounting data ensuring 100% proper billing of services to VA Medical hospital.
- Coordinated and facilitated meetings for resident and faculty physicians, ensuring effective communication and collaboration.
Information Systems Manager
1 Year 1 Month- Performed Army Information Officer duties supporting Army Brigade combat team, providing technical assistance and support for military and contractor users.
- Managed maintenance, installation, and removal/replacement of hardware and software on over 100 military computer, VoIP, and server systems.
- Managed and documented over 100 Remedy help desk tickets/resolutions, and maintained equipment inventory lists for over 100 personnel
- Documented over 100 Remedy help desk tickets and resolutions.
Project Planner
2 Years 4 Months- Led 12 production employees in managing dispatch reports, executing work orders, and prioritizing tasks to ensure workflow efficiency. Used MRP/ERP planning software systems and Microsoft office daily.
- Coordinated with purchasing and sub-contracting to obtain and schedule materials aligned with production forecasts, facilitating timely project execution.
- Tracked and maintained projects, communicating status changes in the event of design changes, customer requirements, labor and material shortages, backlogs and other potential schedule interruptions.
Education
Bachelor of Science - Health Informatics
Associate of Applied Science - Information Systems Technology
Skills
Information security analysis
Data integration
User support
Business analysis
SDLC
User support
Problem-solving
Attention to detail
Time management
Teamwork
Time management
Business analysis
Certification
- Salesforce Certified Platform Administrator, Salesforce- May 2024
- Salesforce Certified AI Associate, Salesforce - Oct 2024- Feb 2026
Timeline
Business Systems Specialist II
West Shore Home
10.2022 - CurrentRead More
Salesforce Administrator
Proactive Dealer Solutions
07.2021 - 06.2022Read More
Certified Phlebotomist
Lewis Gale Medical Center
09.2016 - 10.2020Read More
Program Assistant
Carilion Clinic
06.2015 - 07.2016Read More
Information Systems Manager
Serco
06.2012 - 07.2013Read More
Project Planner
Bucyrus International
05.2007 - 09.2009Read More
Section Supervisor
National Guard
01.2007 - 08.2022Read More
Liberty University
Bachelor of Science from Health Informatics
Read More
Community College of The Airforce
Associate of Applied Science from Information Systems Technology
Read More