Marilyn Abreu
Quest Diagnostics
Fuquay-Varina,NC
28
years of professional experience
Detail-oriented medical logistics professional with expertise in time-sensitive deliveries. Manages routes to ensure secure and timely transport of medical specimens while collaborating effectively with healthcare teams. Demonstrates strong communication and problem-solving skills, consistently driving results through adherence to strict protocols.
Work History
Medical Courier- Advanced
6 Years 5 Months- Delivered medical specimens and supplies with precision and adherence to safety protocols.
- Implemented process improvements that streamlined delivery schedules and reduced delays.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Ensured readiness by collecting necessary tools for route.
- Trained new couriers on operational procedures and best practices for safe handling of materials.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
Area Operations Supervisor
2 Years 7 Months- Maintained efficient backup for supply department, ensuring fulfillment of internal and external needs.
- Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
- Develop plans and supervise various departmental meetings and participate in various growth based campaigns.
- Prepare project updates within required time frame and delegate individual tasks to all employees.
- Prepare regular reports, conduct audits on operations, and evaluate processes according to business requirements.
- Prepare and maintain employee attendance records.
Customer Service Representative, Key Holder
9 Years 8 Months- Served and supported television leasing clients at Mount Sinai Hospital, ensuring seamless service delivery.
- Gained management trust by responsibly opening and closing office as key holder, maintaining security and operational integrity.
- Visited new patients daily, explained services, coordinated service issues, and provided support and follow-up to ensure optimum usage.
- Trained new and existing hospital staff on product benefits and usage, providing reports to management and promoting underutilized system features.
- Compile weekly monetary reports of deposits and records for managers.
Lead Customer Service Associate/Mail Clerk
8 Years 11 Months- Addressed customer inquiries regarding product availability and shipment timelines.
- Counted and secured all monies for bank deposits, accountable for revenue of postal stock, stamps and packaging products.
- Accountable for revenue of postal stock, stamps and package products.
- Communicated daily averages and shortages to operations department.
- Reported daily averages and shortages to the operations department.
Education
GED
Skills
Defensive driving techniques
Safety compliance practices
Confidentiality compliance
Route optimization
Bilingual: English and Spanish
Team collaboration
Timeline
Medical Courier- Advanced
Quest Diagnostics
03.2020 - CurrentRead More
Area Operations Supervisor
Telerent Leasing Corporation
08.2017 - 03.2020Read More
Customer Service Representative, Key Holder
Telerent Leasing Corporation
12.2007 - 08.2017Read More
Lead Customer Service Associate/Mail Clerk
United States Postal Service
08.1998 - 07.2007Read More
GED
Read More