Marilene Munoz
Charlotte
Overview
21
21
years of professional experience
Work History
Personalization Technician
GIFTTREE
Charlotte
09.2019 - 06.2025
- Managed multiple projects simultaneously, ensuring accurate and efficient personalization processes
- Maintained a clean and organized work environment to support efficient workflow and production timelines
- Utilized specialized software to customize and personalize products based on client specifications
- Sourced and selected premium products and goods from top vendors to include in luxury gift baskets, consistently maintaining high quality standards
- Curated and designed high-end gift baskets for corporate clients, utilizing premium products and personalized touchpoints
- Source and select high-quality wines, gourmet snacks, and elegant packaging to create visually appealing and unique gift arrangements
- Provide top-notch customer service by offering personalized recommendations, handling special requests, and ensuring timely delivery of gift baskets
- Responsible for packing and labeling boxes according to customer orders
- Efficiently utilized packing materials to ensure safe and secure shipment of products
- Collaborated with team members to meet daily packing quotas and deadlines
- Assisted with inventory management and stock replenishment as needed
- Maintained a clean and organized packing area to uphold safety and hygiene standards
- Efficiently organized and applied product labels to ensure accurate and timely shipment of goods
- Worked with sandblast and laser machines.
- Inspected finished products for quality and adherence to standards.
- Trained new staff on safety protocols and operational procedures.
- Assisted in packaging and labeling products for shipment readiness.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Associate
Walmart
01.2004 - 12.2011
- Handled cash, credit card, and mobile payments with precision and attention to detail
- Provided friendly and efficient customer service, addressing inquiries and resolving issues in a professional manner
- Maintained a clean and organized work area, including restocking merchandise and keeping checkout area tidy
- Efficiently stock and replenish grocery shelves to ensure items are readily available for customers
- Provide exceptional customer service by assisting shoppers with product inquiries and locating items in the store
- Ensured compliance with sanitation and safety standards while handling, storing, and cooking meat products
- Collaborated with team members to rotate stock, clean storage areas, and adhere to safety protocols
- Maintained accurate records of inventory levels and markdowns for various product categories
- Managed and organized layaway process for customers, ensuring accurate tracking of payments and merchandise
- Provided excellent customer service, assisting customers with setting up and adjusting layaway plans as needed
- Resolved any issues or concerns related to layaway transactions in a timely and professional manner
- Maintained a clean and organized layaway storage area, making it easy for customers to locate and retrieve their items
Languages
- Spanish
- English
Timeline
Personalization Technician
GIFTTREE
09.2019 - 06.2025
Associate
Walmart
01.2004 - 12.2011