Mariela Gomez
Marion
Summary
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
03.2025 - Current
- Cultivated strong client relationships through personalized banking solutions and proactive communication.
- Analyzed customer financial needs to recommend appropriate products and services, enhancing satisfaction.
- Led team initiatives to streamline account opening processes, improving operational efficiency.
- Developed training materials to support ongoing education for new banking regulations and policies.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Concierge
5th Avenue
09.2023 - 09.2024
- Answer calls and emails regarding residents questions or concerns
- Assist residents with requests and allowing guest up
- Making rounds of amenities and all floors to secure the building, checking cameras for any security breach
- Organizing package room and lobby to look presentable for residents and guests.
Customer Service Representative
SelectQuote Senior
08.2021 - 02.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted seniors with their Medicaid accounts. Assisted finding doctors or pharmacy if needed.
- Inbound and outbound calls keeping track of every call with notes
Personal Assistant
Darlin Doxie Dogs
05.2020 - 05.2021
- Assisted in making appointments, answering calls, and answering emails.
- Managed household inventory and maintenance schedules
- Scheduled doctors’ appointments for owner as well as vet visits for her pets
Kennel Assistant
Applause Your Paws
05.2019 - 03.2020
- Cleaning dog kennels
- Feeding and taking out dogs
- Bathing boarding dogs
- Grooming pets as requested by customer
Customer Service Representative
Iqor
11.2018 - 03.2019
- Reviewed account and service histories to identify trends and issues
- Secured client retention by driving service and product benefits, features and recommendations around clients needs.
- Processed payments for clients accounts.
Front Desk Receptionist
Dog Dude Ranch of Miami
05.2015 - 04.2016
- Process payments for customers accounts
- Answered emails and calls to make appointments for clients
- Updated client information as needed
- We gave tour of facility when requested
- Organized files and all paperwork of all clients.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2014
Skills
- Credit card payment processing
- Data evaluation
- Call center operations
- Microsoft expertise
- Conflict mediation
- Conflict management abilities
- Relationship building and management
- Sales expertise
- Cash handling
- Financial services
- Financial planning
- Financial advising
- Banking
- Multitasking Abilities
Languages
English and Spanish
Timeline
Relationship Banker
Bank of America
03.2025 - Current
Concierge
5th Avenue
09.2023 - 09.2024
Customer Service Representative
SelectQuote Senior
08.2021 - 02.2022
Personal Assistant
Darlin Doxie Dogs
05.2020 - 05.2021
Kennel Assistant
Applause Your Paws
05.2019 - 03.2020
Customer Service Representative
Iqor
11.2018 - 03.2019
Front Desk Receptionist
Dog Dude Ranch of Miami
05.2015 - 04.2016
High School Diploma -
Homestead Senior High School