Summary
Overview
Work History
Education
Skills
Special Skills And Accomplishments
Timeline
Generic

Marie Leszczak

Wake Forest

Summary

MedSpa Sales and management professional with a proven record in optimizing business processes and driving revenue growth. Successfully implemented strategies that improved client engagement and streamlined operations, resulting in substantial business expansion. Expertise in identifying market trends and developing innovative solutions to enhance brand success. Skilled in leading aesthetic facilities through transformative changes, focusing on strategic planning, staff development, and operational management.

Overview

19
19
years of professional experience

Work History

Lead Patient Care Coordinator

LaserAway
Raleigh
07.2024 - 05.2025
  • Conducted in-person and virtual consultative sales using Acuity CRM, boosting client satisfaction and service uptake.
  • Sought client reviews and referrals to enhance engagement and gather constructive feedback.
  • Provided mentorship to co-workers on sales techniques and aesthetic treatments, elevating team performance.
  • Developed and managed follow-up, up-selling, and cross-selling strategies using systematic processes increasing client retention and revenue.
  • Educated clients on promotions, skincare products, services and client retention initiates, improving program participation and overall client spend.
  • Ensured compliance with company regulations through regular audits and tracking metrics with Harms Software, achieving zero compliance issues.
  • Audited client charts in Electronic Medical Records for accurate treatment counts, enhancing data integrity and client trust.
  • Optimized appointment scheduling daily using Acuity Spa Software, improving business flow and identifying up-sell opportunities.

Administrative Director/Inside Sales Team Lead

Raleigh Weight Loss
Raleigh
06.2023 - 11.2023
  • Conducted introductory phone presentations, achieving a 90% conversion rate with prospective clients.
  • Achieved an 86% enrollment closing rate through consultative sales presentations.
  • Developed post-consultation sales processes in CRM, boosting conversion rates for undecided prospects.
  • Devised a pricing structure that increased average ticket prices and reduced unpaid balances.
  • Oversaw daily operations and administrative functions of weight loss clinic.
  • Managed scheduling and coordination of patient appointments and staff meetings.
  • Trained administrative staff on best practices to enhance operational efficiency.
  • Collaborated with healthcare providers to streamline communication processes.

Inside Sales Specialist

Ideal Image
Raleigh
01.2021 - 06.2022
  • Conducted consultations with potential clients via outbound calls, boosting client engagement with Ideal Image.
  • Managed over 150 outbound calls, 100 texts, and 250 emails daily to enhance lead conversion.
  • Pre-screened candidates against service criteria, refining the quality of client consultations.
  • Converted inbound inquiries into consultations by addressing concerns and proposing effective solutions.
  • Forged robust customer relationships through proactive communication and consistent follow-ups.
  • Cooperated with marketing to synchronize sales efforts with active promotions.
  • Monitored sales activities and interactions using CRM software for efficiency.
  • Guided new team members on sales strategies and comprehensive product knowledge.

Practice Manager

Sono Bello
Raleigh
01.2020 - 12.2020
  • Opened Sono Bello's Raleigh location, operating three surgical rooms simultaneously within one year.
  • Achieved over $750,000 in monthly revenue within three months post-Covid19 hiatus through collaboration with Sales.
  • Managed daily operations of administrative and clinical areas to ensure efficient workflows and high-quality patient care.
  • Ensured seamless client experience from pre- to post-surgery, enhancing patient satisfaction and retention.
  • Audited charts, invoices, and surgical calendars for accuracy, improving operational efficiency and reducing errors.
  • Maximized surgical schedule capacity to prevent lost revenue by ensuring all slots were filled.
  • Strategically scheduled employees to avoid payroll overages while maintaining budget efficiency.
  • Oversaw inventory management of medical and office supplies to ensure uninterrupted operations.

Administrative Director

iCandy Lash Lounge
Cary
05.2018 - 12.2019
  • Increased revenue over 15% within one year through business analysis and collaboration with ownership.
  • Optimized employee schedules using Meevo and Vagaro to enhance service efficiency and maximize upselling.
  • Audited appointment book via Demandforce, maintaining an active cancellation list to minimize schedule gaps.
  • Implemented a cancellation policy via Harms Software to reduce lost revenue and ensure consistent income.
  • Coached team to improve upselling, rebooking, cross-promotion, and retail sales, enhancing overall performance.
  • Launched new skin services, including microneedling and facials, utilizing Millennium Spa Software for additional revenue streams.
  • Developed client instruction cards and marketing materials while improving digital consent form storage for better record keeping.
  • Ensured adherence to service protocols by lash technicians, reducing client loss during technician absences.

Spa Director

BodyLase Skin Spa
Raleigh
11.2006 - 09.2016
  • Managed daily operations for two medical spa locations using Millennium Spa Software to ensure workflow efficiency.
  • Exceeded monthly service and retail revenue targets by communicating sales strategies and focusing on promotions.
  • Converted leads into new patients through effective communication and personalized consultations.
  • Trained front desk staff to enhance customer engagement through client pre-booking and cross-promotion of services.
  • Coordinated staff education initiatives to improve skills in spa services and client management.
  • Executed successful events and promotions, increasing customer engagement and sales.
  • Directed hiring and training processes for new team members, enhancing overall team performance.
  • Implemented standardized protocols for safe, clean treatments while ensuring excellent customer service.

Education

Bachelor of Science - Marriage, Family and Human Development

Brigham Young University
Provo, UT
06-2002

Skills

  • Client management and CRM utilization
  • Appointment scheduling and coordination
  • Compliance auditing and HIPAA compliance
  • Patient engagement and care coordination
  • Sales forecasting and revenue optimization
  • Operations management and project management
  • Team leadership and strong leadership
  • Effective communication and verbal communication
  • Problem solving and creative problem solving
  • Time management and effective time management
  • Strategic planning and goal setting
  • Training development and new hire training
  • Healthcare documentation and quality assurance
  • Payment collection and customer service
  • Relationship building and patient satisfaction
  • Inventory management and vendor relationship management
  • Interdepartmental collaboration and meeting preparation

Special Skills And Accomplishments

  • Attend seminars by Allergan, Harms Software, Sciton Lasers, Obagi, Millennium/Meevo Spa Salon Conferences.
  • Familiar with Millennium Spa Software, Meevo, Genbook, Zenoti, Vagaro, Salesforce, Demandforce.
  • 20 Years Experience as an independent makeup artist with credits in Skin, Inc. Magazine and local publications.

Timeline

Lead Patient Care Coordinator

LaserAway
07.2024 - 05.2025

Administrative Director/Inside Sales Team Lead

Raleigh Weight Loss
06.2023 - 11.2023

Inside Sales Specialist

Ideal Image
01.2021 - 06.2022

Practice Manager

Sono Bello
01.2020 - 12.2020

Administrative Director

iCandy Lash Lounge
05.2018 - 12.2019

Spa Director

BodyLase Skin Spa
11.2006 - 09.2016

Bachelor of Science - Marriage, Family and Human Development

Brigham Young University

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Marie Leszczak