Marie Candler
Asheville
Summary
Adept at crisis intervention and fostering positive patient experiences, I leveraged my problem-solving abilities and clinical documentation skills at RHA to enhance resident well-being and safety. My proactive approach resulted in improved communication within teams and a significant increase in resident autonomy, showcasing my commitment to long-term recovery support.
Overview
47
47
years of professional experience
Work History
Residental Treatment Specialist
RHA
02.2021 - Current
- Provided crisis intervention when necessary, deescalating situations effectively to maintain safety within the facility.
- Organized recreational activities for residents that promoted social interaction while also supporting their therapeutic goals.
- Enhanced residents'' wellbeing by developing and implementing individualized treatment plans.
- Encouraged resident autonomy by teaching effective problem-solving techniques and goal-setting strategies.
- Served as a positive role model for residents, demonstrating healthy coping strategies and maintaining professional boundaries at all times.
- Improved communication among team members by organizing regular meetings to discuss residents'' progress and concerns.
- Documented all interactions with residents accurately and promptly in accordance with regulatory requirements, maintaining confidentiality at all times.
- Maintained a safe living environment for residents, conducting thorough room checks and enforcing house rules consistently.
- Collaborated with therapists and medical professionals to ensure comprehensive care for each resident, resulting in better outcomes.
- Developed strong relationships with residents, fostering trust and open communication to support their treatment goals.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Monitored residents'' medication adherence, ensuring proper administration and documenting any side effects or concerns.
Office Manager at a Doggie Daycare
Pampered Pets Inn & Spa
10.2018 - 07.2023
- Established streamlined procedures for document management for enhanced accessibility.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized office space utilization, leading to more efficient and productive work environment.
Billing Coordinator
Mission Hospital
07.1998 - 03.2016
- Organized billing records for easy access and improved operational efficiency in audit processes.
- Generated daily billing statements with detailed account information to maintain transparency for clients.
- Provided customer support by addressing billing inquiries and resolving issues promptly.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated daily billing and posting reports for management review.
- Used data entry skills to accurately document and input statements.
Accounts Payable Clerk
WP Hickman
08.1982 - 03.1986
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Handled day-to-day accounting processes to drive financial accuracy.
Bookkeeeper/Cashier
Ingles Grocery Store
02.1978 - 06.1980
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Enhanced team productivity with development and implementation of bookkeeping best practices.
- Inspected account books and recorded transactions.
Education
Associate of Science - Computer Programming
Blanton's Jr College
Asheville, NC05-1987
High School Diploma -
Erwin High
Asheville, NC05-1981
Skills
- Clinical documentation
- Self-harm prevention
- Emotional regulation
- Long-Term Recovery Support
- Substance abuse treatment
- Problem-solving abilities
- Active listening
- Crisis intervention
- Positive patient experiences
Timeline
Residental Treatment Specialist
RHA
02.2021 - Current
Office Manager at a Doggie Daycare
Pampered Pets Inn & Spa
10.2018 - 07.2023
Billing Coordinator
Mission Hospital
07.1998 - 03.2016
Accounts Payable Clerk
WP Hickman
08.1982 - 03.1986
Bookkeeeper/Cashier
Ingles Grocery Store
02.1978 - 06.1980
Associate of Science - Computer Programming
Blanton's Jr College
High School Diploma -
Erwin High
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