Maria Yazmin Castro
Raleigh
Summary
Dedicated professional with experience at ServiceMaster and GFL Environmental, excelling in customer service and critical thinking. Proven track record in enhancing customer satisfaction and maintaining high hygiene standards. Skilled in complaint handling and data entry, with a commitment to operational efficiency and team training.
Overview
11
11
years of professional experience
Work History
Building Maintenance Worker
ServiceMaster
02.2023 - Current
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Conducted thorough inspections of cleaning tasks to uphold quality and consistency.
- Monitored inventory levels of cleaning supplies, ensuring availability for seamless operations.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
Bilingual CSR
GFL Environmental
10.2019 - Current
- Managed bilingual customer inquiries, ensuring accurate and timely responses.
- Resolved complex service issues, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication processes.
- Trained new team members on customer service protocols and systems.
Custodial Maintenance Worker
JBL Maiteance
03.2015 - 06.2019
- Maintained cleanliness and sanitation in facilities, ensuring compliance with safety standards.
- Operated cleaning equipment including floor scrubbers and vacuums to enhance operational efficiency.
- Conducted routine inspections to identify maintenance needs and address issues promptly.
- Trained new staff on effective cleaning techniques and workplace safety protocols.
Education
High School Diploma -
West Caldwell High
Lenoir, NC06-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Payment processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Building Maintenance Worker
ServiceMaster
02.2023 - Current
Bilingual CSR
GFL Environmental
10.2019 - Current
Custodial Maintenance Worker
JBL Maiteance
03.2015 - 06.2019
High School Diploma -
West Caldwell High