Maria Osiris Salazar Guatemala
Kannapolis
Summary
Dynamic and results-driven professional with extensive experience in customer service at All Checks Cashed. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction and loyalty. Recognized for training staff and streamlining operations, contributing to a significant reduction in queue times and improved service quality.
Overview
7
7
years of professional experience
Work History
Check Casher
All Checks Cashed
12.2023 - Current
- Processed customer transactions accurately and efficiently.
- Maintained cash register accuracy through diligent counting and reconciliation.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to enhance store operations and service quality.
- Trained new staff on checkout procedures and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced shopping experience, provided product information and location assistance.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Representative
Cricket Wireless
Salisbury, NC
03.2022 - 12.2023
- Engaged customers to assess needs and recommend suitable wireless solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in inventory management, ensuring product availability and organization.
Cleaning Crew Member
Phillips Cleaning
Kannapolis, NC
11.2021 - 03.2022
- Operated cleaning equipment to maintain cleanliness and hygiene standards across various facilities.
- Executed thorough cleaning tasks, ensuring all areas met company quality expectations.
- Assisted team members in training on safety protocols and proper equipment usage.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
Waitress
Mariscos El Chef De Nayarit
Kannapolis, NC
09.2020 - 11.2021
- Provided exceptional customer service, ensuring satisfaction during dining experiences.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Collaborated with kitchen staff to deliver accurate and timely orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Waitress Supervisor
Salisbury Family Social
Salisbury, NC
01.2019 - 09.2020
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new waitstaff, enhancing team performance and service standards.
- Coordinated staff schedules to optimize coverage during peak hours and improve efficiency.
- Implemented training programs on menu knowledge and customer service techniques.
Education
High School Diploma -
Jay M Robinson High School
Concord, NC05.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Proficient in software
- Payment posting
- Regulatory compliance
- Sales techniques mastery
- Liquor regulations and compliance
- Report preparation
- Expense tracking
- Liquor law compliance
- Spirit, wine, and beer expertise
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Data entry
- Inventory restocking
- Training and onboarding
- Complaint resolution
- Credit card processing
- Basic math
- Visual merchandising
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Credit and cash transactions
- Transaction handling
- Merchandise exchange
- Scanner operations
- Online orders preparation
- Financial records oversight
- Hospitality and accommodation
- Touching grass (test)
- Checkout monitoring
- Point-of-sale system
- Exchanges processing
- Receipt handling
- Gift card handling
- Ordering and stocking
- Dependability and reliability
- Problem-solving
- Honest and dependable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Check Casher
All Checks Cashed
12.2023 - Current
Sales Representative
Cricket Wireless
03.2022 - 12.2023
Cleaning Crew Member
Phillips Cleaning
11.2021 - 03.2022
Waitress
Mariscos El Chef De Nayarit
09.2020 - 11.2021
Waitress Supervisor
Salisbury Family Social
01.2019 - 09.2020
High School Diploma -
Jay M Robinson High School