Marianne Pumneo
Charlotte
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Registered Behavioral Therapist
Action Behavior Centers
08.2024 - Current
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Enhanced treatment effectiveness by collaborating with multidisciplinary teams, including psychologists, social workers, and teachers.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
- Increased client engagement during therapy sessions with creative activities tailored to their interests and abilities.
Lead Preschool Teacher
Chesterbrook Academy Preschool
12.2023 - 08.2024
- Assisted and supervised and taught children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Created lesson plans
Personal Assistant
Vickie Walker
08.2019 - 08.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Banquet Manager
Tpc Piper Glen
08.2022 - 07.2023
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for [Number]-person event.
- Supervised and mentored kitchen and serving staff.
Education
High School Diploma -
Gaston Christian
Gaston, NC05-2019
Skills
- Effective feedback
- Time management
- Confidentiality management
- Schedule Flexibility
- Customer service
- Problem solving
Timeline
Registered Behavioral Therapist
Action Behavior Centers
08.2024 - Current
Lead Preschool Teacher
Chesterbrook Academy Preschool
12.2023 - 08.2024
Banquet Manager
Tpc Piper Glen
08.2022 - 07.2023
Personal Assistant
Vickie Walker
08.2019 - 08.2023
High School Diploma -
Gaston Christian
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