Marian Lou Sarong
Charlotte,NC
Summary
Reliable and customer focused hospitality professional with experience in fast-paced restaurant and service environments. Known for strong communication, multitasking, and teamwork skills. Adaptable and dependable, and committed to delivering positive guest experiences while maintaining efficient operations.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Agent
TZ Insurance
07.2025 - Current
- Assisted clients in selecting appropriate insurance coverage based on individual needs.
- Educated clients on policy features, benefits, and limitations to ensure informed decisions.
- Developed knowledge of insurance products and regulations through ongoing training sessions.
- Provided customer service by addressing inquiries and resolving issues promptly. While making sure the policy fits their needs.
Server
Kairu Sushi Bar and Noodle Bar
07.2024 - 06.2025
- Delivered attentive service to multiple tables, ensuring accuracy and efficiency in order management.
- Enters orders, manage checks, and process payments using POS systems
- Coordinated teamwork during high-volume shifts to maintain operational efficiency and enhance customer experience.
- Build rapport with regular customers to enhance guest loyalty and satisfaction
Food Line Worker
Farmers Basket
08.2023 - 11.2023
- Ensured compliance with health and safety standards while preparing and serving food items to maintain quality and safety.
- Worked efficiently on a fast-paced assembly line to meet daily production goals
- Assisted with multiple roles, demonstrating flexibility and adaptability
- Ensured cleanliness, organization, and safety of workspace environment.
Boba Barista/Cashier
Cuckoos Cafe
01.2023 - 05.2023
- Prepared a variety of boba drinks, ensuring high-quality standards and consistent taste.
- Handled customer concerns professionally to ensure satisfaction
- Managed front of house and back of house tasks during peak hours
- Assisted in training new staff on drink preparation techniques and customer service protocols.
Host
Olive Garden
10.2022 - 12.2022
- Greeted and seated guests, ensuring positive first impressions.
- Managed waitlist effectively, reservations and to go orders
- Collaborated with kitchen staff to relay orders accurately and promptly.
- answered guest questions regarding menu items and seating and wait times
Server
Hibachi Buffet & Grill
01.2020 - 05.2020
- Delivered exceptional customer service in fast-paced dining environment.
- delivered food and beverages efficiently while maintaining service quality
- Curated menu recommendations aligned with customer preferences to elevate guest satisfaction.
- Coordinated seating arrangements and provided attentive service to enhance guest dining experiences.
Education
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN01.2021
Skills
Customer service & soft skills
- Conflict resolution
- Customer centric mindset
- Team collaboration
- Time management
Technical & Operational skills
- Point of Sale (POS) system
- Cash Handling
- Product knowledge
- Client relationship management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Visaya
Native or Bilingual
Timeline
Licensed Insurance Agent
TZ Insurance
07.2025 - Current
Server
Kairu Sushi Bar and Noodle Bar
07.2024 - 06.2025
Food Line Worker
Farmers Basket
08.2023 - 11.2023
Boba Barista/Cashier
Cuckoos Cafe
01.2023 - 05.2023
Host
Olive Garden
10.2022 - 12.2022
Server
Hibachi Buffet & Grill
01.2020 - 05.2020
High School Diploma -
Liberty Technology Magnet High School