Overview
Work History
Education
Skills
Websites
Timeline
Generic

MARIANA CASTRO

Carrboro

Overview

1
1
year of professional experience

Work History

Costumer Service associate

Kohls
Durham
07.2025 - Current
  • Resolved customer complaints with empathy, leading to improved customer retention and loyalty.
  • Facilitated customer transactions including returns and exchanges.
  • Processed transactions accurately, ensuring customer satisfaction and operational efficiency.
  • Translated into Spanish credit card applications for customers with Limited English Proficiency (LEP) to improve their accessibility and understanding of financial services.

Education

Translation and interpretation Diploma -

Durham Tech Community College
Durham, NC
01-2026

Skills

  • Customer service
  • Money handling
  • Bilingual communication
  • Conflict resolution
  • Work ethic and integrity

Timeline

Costumer Service associate

Kohls
07.2025 - Current

Translation and interpretation Diploma -

Durham Tech Community College
MARIANA CASTRO