Mariana Arango Bueno
Charlotte
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in patient service in medical facility operations. Dedicated, well organized, highly communicative and detail-oriented.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Atrium Health
08.2024 - 08.2025
- Managed the front desk area and ensure a professional and welcoming environment for customers
- Scheduled and confirmed appointments and reservations
- Processed payments and provided receipts to customers.
- Scanned documents and ensure to follow the HIPAA.
Front Desk Receptionist/Dental Assistant
Ballantyne Endodontics
11.2023 - 06.2024
- Managed the front desk area and ensure a professional and welcoming environment for customers.
- Scheduled and confirmed appointments and reservations.
- Processed payments and provided receipts to customers.
- Cleaned and sterilized instruments and equipment according to clinical protocols.
- Demonstrated excellent customer service skills to ensure a positive patient experience.
- Assisted the dentist in preparing materials and instruments for dental procedures.
- Cleaned and sterilized instruments and equipment according to OSHA standards.
Customer Service
Chick-fil-A Restaurants
02.2023 - 09.2023
- Established a strong relationship resulting in an increase in customer loyalty, and satisfaction.
- Demonstrated strong time management skills by completing deliveries within the allotted timeframe.
- Demonstrated strong problem-solving skills by identifying and resolving issues.
- Greeted customers in a friendly and professional manner.
- Operated cash, register, credit card machine and other electronic equipment accurately and efficiently.
Sales Assistant
Ambienta
02.2021 - 03.2022
- Manage the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
- Utilized sales techniques and strategies to build customer relationships, and close sales.
- Operated cash register, credit card machine and other electronic equipment, accurately, and efficiently.
Education
High School Diploma -
GABO
Colombia11.2021
Technician - graphic design, illustration, and multimedia
SENA
ColombiaSkills
- Customer service
- Communication
- Leadership
- Bilingual
- Creativity
- Fast learner
- Teamwork
- Time Management
- Patient confidentiality
- Insurance verification
- Mail distribution
- Spreadsheet tracking
- Merchandising proficiency
- Sales expertise
Languages
English, Spanish, Portuguese
Timeline
Patient Service Specialist
Atrium Health
08.2024 - 08.2025
Front Desk Receptionist/Dental Assistant
Ballantyne Endodontics
11.2023 - 06.2024
Customer Service
Chick-fil-A Restaurants
02.2023 - 09.2023
Sales Assistant
Ambienta
02.2021 - 03.2022
Technician - graphic design, illustration, and multimedia
SENA
High School Diploma -
GABO