Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mariam Mustapha

Raleigh

Summary

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Developed valuable skills in fast-paced operational environment, emphasizing team leadership and process optimization. Strong aptitude for problem-solving and strategic planning, consistently driving successful outcomes. Seeking to transition into new field, leveraging transferable skills to contribute to dynamic team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Supervisor

FedEx:Ground
11.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Packing Handler Trainer

FedEx:Ground
04.2022 - 11.2023
  • Maintained safety and efficiency while loading over Number pounds of Type products into packaging equipment.
  • Quickly and properly wrapped and boxed Type and Type items, maintaining uniformity to meet fulfillment targets.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prevented load shifting or damage by using bracing and strapping techniques.

Auditor

Quantum Services
08.2022 - 11.2022
  • Planned and executed audit phases and data input into Type software for analysis.
  • Gathered and analyzed financial data to determine improvement efforts.
  • Analyzed data and findings and prepared reports for lead auditor detailing Type production.

Sales Associate

Dollar General
11.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

Wendy's
11.2020 - 05.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Learned Job title and Job title positions and provided backup at key times.
  • Greeted over Number patients per day.

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Casualty triage
  • Tactical combat casualty care
  • Vital signs
  • Hemorrhage control
  • Weapons handling
  • Combat training
  • Trauma care
  • First aid procedures
  • Vital signs monitoring
  • Emergency response
  • Basic life support
  • CPR and first aid

Certification

EMT- Basic

CPR

COMBAT MEDIC

Timeline

Operations Supervisor

FedEx:Ground
11.2023 - Current

Auditor

Quantum Services
08.2022 - 11.2022

Packing Handler Trainer

FedEx:Ground
04.2022 - 11.2023

Sales Associate

Dollar General
11.2020 - 11.2021

Cashier

Wendy's
11.2020 - 05.2021

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Mariam Mustapha