Mariam Logon
Wake Forest
Summary
Enterprise Account Manager with 16+ years of experience managing strategic and enterprise SaaS accounts. Proven track record of driving ARR growth through renewals, expansions, and executive-level relationship management. Expertise in complex deal cycles, multi-year contract negotiations, QBRs, forecasting, and cross-functional leadership. Known for improving retention, reducing churn, and expanding account footprint through a consultative, ROI-driven approach.
Overview
15
15
years of professional experience
Work History
Strategic Account Manager (Enterprise)
Car Keys Express
Louisville
03.2025 - Current
- Manage 60+ strategic and enterprise accounts owning renewals, expansions, and long-term account strategy.
- Increased retention and upsell revenue by 60% through consultative engagement.
- Secured 18 new enterprise client engagements within 3 months.
- Lead executive alignment and cross-functional delivery across Sales, Product, Marketing, and Support.
- Drive forecasting, reporting, and territory planning in Salesforce and HubSpot.
Associate Manager, Inside Sales (Enterprise SaaS)
Workiva
Ames
05.2022 - 07.2024
- Led national enterprise sales team closing $2M in SaaS revenue.
- Built territory strategy generating $5M+ in incremental ARR.
- Mentored AEs increasing team revenue 55% and productivity 35%.
- Delivered executive reviews and strategic presentations to C-level stakeholders.
Strategic Account Manager (Enterprise SaaS)
Workiva
Ames
04.2015 - 05.2022
- Managed multi-million-dollar enterprise accounts driving 35% growth.
- Led renewals, expansions, and contract negotiations.
- Improved adoption and retention through enablement programs and QBRs.
Enterprise Account & Customer Success Roles
Cisco Systems
01.2011 - 01.2015
- Drove enterprise renewals, expansions, and new logo acquisition.
- Managed executive relationships and multi-million-dollar retention agreements.
- Nimble Storage
Education
MBA - Business Management & Marketing
Keller Graduate School of Management
BBA - Business Administration & Management
Montclair State University
Skills
- Enterprise Account Management
- Strategic Account Planning
- ARR Growth
- Renewals & Expansions
- Executive Stakeholder Management
- QBRs / EBRs
- Multi-Year Contract Negotiation
- Forecasting & Pipeline Management
- Salesforce
- HubSpot
- Cross-Functional Leadership
- Customer Retention
- SaaS & Enterprise Software
- Territory Strategy
Websites
Personal Information
Title: Enterprise Account Manager
Languages
- French
Timeline
Strategic Account Manager (Enterprise)
Car Keys Express
03.2025 - Current
Associate Manager, Inside Sales (Enterprise SaaS)
Workiva
05.2022 - 07.2024
Strategic Account Manager (Enterprise SaaS)
Workiva
04.2015 - 05.2022
Enterprise Account & Customer Success Roles
Cisco Systems
01.2011 - 01.2015
MBA - Business Management & Marketing
Keller Graduate School of Management
BBA - Business Administration & Management
Montclair State University