Mariah Thomas
Fayetteville
Summary
I'm someone who works hard and stays focused, no matter what the task is. I do well in fast paced environments and always aim to get things done efficiently and correctly. I’m a good listener, and I know how to solve problems and handle difficult situations with a positive attitude. I enjoy working with others, but I’m also very independent and can manage my responsibilities on my own. I'm always looking to learn and improve, whether it’s through gaining new skills or taking on new challenges. Overall, I’m someone who’s reliable, adaptable, and always ready to take on whatever comes my way. My saying is Everything is Learnable.
Overview
4
4
years of professional experience
Work History
Health Care Claims Processor
CVS Pharmacy
08.2024 - 01.2025
- Managed the intricate process of reviewing and processing claims, working directly with insurance companies, healthcare providers, and pharmacies to ensure patients received their medications promptly and accurately.
- Performed high pressure tasks with precision, handling phone and email communications to resolve issues and make critical decisions quickly often thinking outside the box to find creative solutions for patients medication needs.
- Demonstrated strong attention to detail in a fast paced environment, meeting daily goals of 30 claim closures while ensuring zero errors in critical medication transactions.
- Worked remotely, developing excellent time management and self discipline skills to stay organized and efficient in a dynamic, independent work setting.
- Trained intensively for a month, gaining valuable experience in the healthcare and claims processing field, which greatly advanced my ability to navigate complex systems and procedures.
- Cultivated excellent communication skills by working closely with healthcare professionals, patients, and insurance representatives, ensuring smooth coordination and clarity in all interactions.
- Developed a strong sense of responsibility and accountability, knowing that the work I did directly impacted patient care and the timely delivery of necessary treatments.
- Left the position to focus on advancing my education while continuing to pursue my interest in the legal field, currently in the process of becoming a Notary Public to further expand my professional skill set.
Server
Antonella's Ristorante
05.2024 - 08.2024
- Seamlessly transitioned to a new city, quickly integrating into a high energy restaurant environment and consistently delivering top tier service with a personal touch.
- Honed exceptional multitasking skills while managing multiple tables and customer needs during busy shifts, ensuring every guest received attentive and timely service.
- Demonstrated keen attention to detail by accurately taking orders, managing special requests, and customizing dining experiences to match individual preferences, ensuring customer satisfaction.
- Cultivated strong communication and interpersonal skills while building relationships with a diverse clientele, fostering repeat business and a welcoming atmosphere.
- Excelled in a fast paced setting, handling high volume events and large parties with ease, showcasing flexibility and the ability to maintain composure under pressure.
- Known for a calm, solution oriented approach, resolving customer concerns with diplomacy and turning potential issues into positive experiences.
- Embodied a proactive, positive attitude, consistently going above and beyond to enhance the dining experience and maintain high standards of service in every interaction.
Server
Washington Duke Inn & Golf Club
05.2023 - 06.2024
- Promoted from busser to room service, and ultimately to server within one year, demonstrating quick learning and strong adaptability in a fast-paced, high-demand environment.
- Worked in a prestigious, high status hotel, consistently providing exceptional service to VIP and high profile guests, ensuring a professional and polished demeanor at all times.
- Excelled in high pressure situations, often working events lasting up to 16 hours, requiring excellent time management, attention to detail, and the ability to stay focused and efficient.
- Demonstrated strong communication skills by collaborating with diverse teams to meet customer needs, resolve concerns, and ensure seamless service during events.
- Developed the ability to anticipate guest needs, listening carefully and acting promptly, enhancing customer satisfaction and loyalty.
- Adapted to changing priorities quickly, maintaining composure and professionalism while managing multiple tasks and responsibilities simultaneously.
- Known for a strong work ethic, reliability, and exceptional problem solving skills, consistently going above and beyond to support team efforts and contribute to the hotel's reputation for excellence.
Customer Service Representative/Barista
Target
06.2021 - 05.2023
- Worked across multiple departments, including Customer Service, Food Service, and Trainer roles, providing exceptional service to customers and supporting team operations.
- Assisted managers with various administrative and operational tasks, ensuring smooth day to day operations.
- Trained and mentored new employees, helping them adapt to company policies and customer service expectations.
- Demonstrated strong organizational skills by completing tasks in a timely manner and maintaining high levels of efficiency under pressure.
- Acted as a mediator in customer disputes, resolving conflicts professionally and calmly, ensuring a positive experience for both customers and staff.
- Built strong rapport with team members and customers, utilizing excellent communication skills to foster a collaborative and positive work environment.
- Demonstrated a keen ability to listen attentively, address concerns, and proactively solve problems in dynamic situations.
- Recognized for my optimistic attitude, strong work ethic, and ability to adapt to fast changing environments.
Education
Bachelor of Science - Computational Science
Arizona State University
Tempe, AZ08-2028
Skills
- Strong Communication: Skilled in verbal and written communication across various platforms phone, email, and, in person,
- Attention to Detail: High accuracy in fast paced environments, ensuring no errors with sensitive information
- Problem Solving & Critical Thinking: Ability to troubleshoot and find creative solutions in complex situations
- Adaptability: Quick to adapt to new environments, systems, and technologies across different industries
- Time Management & Organization: Effectively manages tasks, meets deadlines, and maintains efficiency in high pressure settings
- Customer Service Excellence: Anticipates needs, resolves complaints, and maintains a positive, professional attitude
- Collaboration & Teamwork: Works seamlessly with colleagues, trains new staff, and supports team goals
- Technological Proficiency: Comfortable with various software tools and systems for both remote and in person work
- Commitment to Growth: Actively pursuing additional qualifications, including becoming a Notary Public
Timeline
Health Care Claims Processor
CVS Pharmacy
08.2024 - 01.2025
Server
Antonella's Ristorante
05.2024 - 08.2024
Server
Washington Duke Inn & Golf Club
05.2023 - 06.2024
Customer Service Representative/Barista
Target
06.2021 - 05.2023
Bachelor of Science - Computational Science
Arizona State University
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