Mariah McCafferty
Raleigh,NC
Summary
Experienced bartender with eight years' experience in Ashley Christensen establishments, offering a solid history of positive guest relations in a high volume environment. Dedicated to providing elevated, professional hospitality to ensure the best experience for the guests, as well as coworkers. Successful at building meaningful relationships with guests to increase loyalty and a positive dining experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Captain
Beasley's Chicken And Honey
2021.07 - Current
- Monitored dining room for seating availability as well as service, safety, and well-being of guests.
- Delegated tasks efficiently among servers during busy shifts, optimizing productivity while maintaining high-quality service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved escalated guest complaints diplomatically, turning potentially negative experiences into positive ones through attentive listening and swift action.
- Streamlined service operations for increased efficiency through effective team management and communication.
Bartender/Server
Beasley's Chicken And Honey
2017.04 - Current
- Upsold menu items to guests, driving up sale revenues and maximizing profits.
- Recruited and trained new bartenders and servers to help maintain a talented and cohesive team.
- Contributed innovative ideas for seasonal cocktail menus.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to guests.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed a sizeable group of loyal, returning guests by consistently delivering outstanding service and engaging in friendly and personable conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high guest volumes during special events, nights, and weekends.
Server
Chuck's
2015.07 - 2017.04
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied guests.
- Helped guests with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests' needs.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06.2010
Skills
- Conflict management
- Critical thinking
- New hire training
- Classic cocktails
- Collaboration and teamwork
- Beverage preparation
- Relationship Building
- Professional service standards
Certification
- BarSmarts Training- Basic level
Timeline
Service Captain
Beasley's Chicken And Honey
2021.07 - Current
Bartender/Server
Beasley's Chicken And Honey
2017.04 - Current
Server
Chuck's
2015.07 - 2017.04
High School Diploma -
Overhills High School
- BarSmarts Training- Basic level
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