Mariah Cancer-Muna
Charlotte
Overview
15
15
years of professional experience
Work History
Provider Experience Specialist
Datavant
Phoenix, AZ
10.2022 - Current
- Developed and implemented customer experience strategies to enhance service delivery.
- Analyzed customer feedback to identify areas for improvement in service processes.
- Collaborated with cross-functional teams to streamline operational procedures and improve efficiency
Customer Service Lead
HGS USA
El Paso, TX
11.2020 - Current
- Led customer service team in resolving complex inquiries and enhancing customer satisfaction.
- Developed training programs to improve staff performance and service quality.
- Implemented process improvements that streamlined operations and reduced response times.
- Monitored key performance indicators to ensure adherence to service level agreements.
Customer Service Representative
XPO Logistics
Atlanta , GA
08.2017 - 01.2020
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Assisted customers with store and product complaints
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Compiled weekly monetary reports and records for store managers
- Communicated all merchandise needs or issues to appropriate supervisors
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Customer Service Representative
Maximus
Albany, NY
09.2015 - 06.2017
- Guaranteed positive customer experiences and resolved all customer complaints
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Worked with customer’s to pick the best insurance benefits
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
Customer Service Representative
Xerox Corporation
Albany, NY
01.2014 - 07.2015
- Cross-trained and provided back-up for other customer service representatives when needed
- Trained four new employees quarterly
- Provided customer’s with assistance with their state New York State child support cases
- Data entry
Residential Counselor
Center For Disability Services
Albany, NY
11.2010 - 08.2013
- Enforced policies and safety standards through building and room rounds
- Supported personal needs of residents dealing with diverse conditions
- Promoted positive relations between residents and staff
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
Education
Maria College of Albany
Albany, NYAustin’s School of Spa Technology
Albany, NY4 2013
Skills
- Relationship building and management
- Cosmetology
- Strong leader
- Advanced communication skills
- NC Licensed Cosmetologist
Timeline
Provider Experience Specialist
Datavant
10.2022 - Current
Customer Service Lead
HGS USA
11.2020 - Current
Customer Service Representative
XPO Logistics
08.2017 - 01.2020
Customer Service Representative
Maximus
09.2015 - 06.2017
Customer Service Representative
Xerox Corporation
01.2014 - 07.2015
Residential Counselor
Center For Disability Services
11.2010 - 08.2013
Austin’s School of Spa Technology
Maria College of Albany