Maria Wirght
Spruce Pine
Summary
Goal-focused professional experienced in cultivating best practices to meet organizational and regulatory expectations. Delivered successful outcomes through strong attention to detail and expertise in building client relationships while enhancing processes and procedures. Recognized for quality work completion in team settings, showcasing exceptional communication and multitasking skills.
Overview
5
5
years of professional experience
Work History
Consultant
Scentsy
Fort Sill
05.2021 - 11.2021
- Developed training materials for new consultants to ensure effective onboarding.
- Facilitated virtual meetings to coordinate team efforts and discuss project updates.
- Analyzed customer feedback to improve product offerings and enhance satisfaction.
- Researched market trends to identify opportunities for expanding product lines.
- Managed social media accounts to increase brand visibility and customer interaction.
- Provided support during sales events by answering customer inquiries and demonstrating products.
Server
Ruby Tuesday
Fayetteville
08.2017 - 03.2018
- Provided exceptional customer service in fast-paced dining environment.
- Took food and drink orders accurately from guests.
- Delivered meals and beverages promptly to tables.
- Maintained cleanliness and organization of dining areas.
- Assisted with menu recommendations and answered guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation.
- Processed guest payments efficiently using point-of-sale system.
- Resolved customer complaints promptly to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Server/Drive-Thru Cashier
Pizza Hut
Valdese
02.2017 - 06.2017
- Provided excellent customer service to ensure satisfaction.
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed food and beverage orders accurately and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled cash transactions and processed payments using POS system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness of dining area and ensured proper table settings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with customers to address inquiries and concerns.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Team Member
KFC Taco Bell
Morganton
07.2016 - 02.2017
- Assisted customers by taking orders and providing menu information.
- Collaborated with team members to ensure efficient service during peak hours.
- Greeted customers upon entering the store with friendly demeanor.
- Managed cash register operations, handling transactions accurately and quickly.
- Prepared food items following standardized recipes and company guidelines.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Maintained a clean and organized work area throughout shift.
- Stocked supplies and ingredients to ensure kitchen readiness at all times.
- Followed safety protocols to maintain a safe working environment for staff and customers.
Education
Freedom High School
Morganton, North CarolinaSkills
- Customer feedback analysis
- Market trend research
- Customer relationship management
- Quality assurance
- Training material development
- Order processing efficiency
- Social media management
- Attention to detail
- Cash handling accuracy
- Time management
- Adaptability
- Conflict resolution
- Effective communication
- Team collaboration
- Integrity and honesty
Timeline
Consultant
Scentsy
05.2021 - 11.2021
Server
Ruby Tuesday
08.2017 - 03.2018
Server/Drive-Thru Cashier
Pizza Hut
02.2017 - 06.2017
Team Member
KFC Taco Bell
07.2016 - 02.2017
Freedom High School