Maria V. Caputo Hernandez
Waxhaw
Summary
Results-oriented Event Supervisor with extensive experience in hospitality and event planning. Expertise in managing event logistics from inception to execution, ensuring client satisfaction through effective team coordination. Proven strengths in problem-solving, leadership, and adaptability, consistently enhancing event efficiency and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Event Supervisor
EPI
West Chester
09.2024 - Current
- Supervised event staff during setup, execution, and teardown processes.
- Managed vendor relationships to ensure timely delivery of quality supplies and services for successful events.
- Trained new staff on event procedures, safety protocols, and customer service standards.
- Communicated with clients to understand their needs and ensure satisfaction during events.
- Monitored event operations to uphold quality and efficiency standards, enhancing guest experience.
- Resolved on-site issues promptly to minimize disruptions, ensuring seamless event execution.
- Planned, coordinated and executed all aspects of events from start to finish.
- Supervised event staff and volunteers to ensure tasks were completed on time and efficiently.
- Ensured safety protocols were followed during the event.
Owner/Founder
Stella-Rye Events & Services/Stella-Rye Pub, Cafe & Lounge
03.2023 - Current
- Managed daily business operations, organized and hosted events, kept inventory of beer, wine, and liquor, maintained necessary permits and certifications, and handled back office tasks including financials.
- Managed daily operations of events and hospitality services.
- Supervised staff to ensure quality service and customer satisfaction.
- Coordinated event planning, including logistics and vendor management.
Catering Captain, Bar/Server
Spiro's Hilltop Fish Fare & Steakhouse
Monroe
03.2021 - Current
- Set up and broke down events, ensuring seamless service as a server and bartender.
- Coordinated catering events to ensure smooth service and guest satisfaction.
- Supervised staff during events to maintain high service standards.
- Managed food and beverage setup for large-scale catering operations.
Bar Manager/Assistant General Manager
Tap and Vine American Restaurant
Ballantyne
09.2019 - 01.2023
- Managed opening and closing of the restaurant, monitored daily and monthly sales reports, hired and fired staff, trained employees, scheduled shifts, handled inventory, and ordered wine, beer, alcohol, and non-alcoholic products.
Welfare Assistant Manager
Special and Superior Officers Benevolent Association Police Union
Lindenhurst
09.2016 - 01.2018
- Provided support to the welfare department manager by handling correspondence for union members, insurance companies, hospitals, and doctors' offices. Managed phone calls, recorded messages, reviewed emails, and processed reimbursement checks for members.
- Assisted members with accessing social services and benefits resources.
- Coordinated community outreach programs to promote awareness of available services.
- Maintained accurate records of member interactions and service referrals.
President Assistant
Special and Superior Officers Benevolent Association Police Union
Lindenhurst
10.2009 - 01.2013
- Coordinated scheduling for the President, handled phone calls, emails, and messages to facilitate efficient communication.
- Led strategic initiatives for member advocacy and representation in labor negotiations.
- Developed training programs to enhance skills and knowledge among union members.
- Facilitated communication between officers and association leadership for better collaboration.
Education
Advanced Associate Degree - Criminal Justice
Katherine Gibbs School
Melville, NY01-2007
Skills
- Event planning
- Event coordination
- Event Logistics
- Vendor management
- Scheduling Coordination
- Project Oversight
- Staff Coordination
- Team Development
- Staff training
- Quality assurance
- Resource Allocation
- Customer relationship management
- Conflict resolution
- Team leadership
- Stakeholder Engagement
- Audience Engagement
- Event Promotion
- Record Keeping
- Microsoft Office
- Case Management
- Courtroom Procedures
- Guest management
Certification
- ESS Certified, Union County/Mecklenburg County Substitute Teacher
- NYS Loss Prevention, 2004-2007
- Suffolk County PBA Agent
- Loss Prevention Manager for Target Corporation, 2004-2007
- Completed all courses in credit card fraud, legal procedures, false imprisonment, testifying in court, internal and external theft, 2004-2009
- Fully trained in bomb threats and accident prevention, 2004-2007
- North Carolina Alcohol Seller/Server Training Course, NC ABC Commission
- NC Open Carry Permit Holder
References
Available upon request
Timeline
Event Supervisor
EPI
09.2024 - Current
Owner/Founder
Stella-Rye Events & Services/Stella-Rye Pub, Cafe & Lounge
03.2023 - Current
Catering Captain, Bar/Server
Spiro's Hilltop Fish Fare & Steakhouse
03.2021 - Current
Bar Manager/Assistant General Manager
Tap and Vine American Restaurant
09.2019 - 01.2023
Welfare Assistant Manager
Special and Superior Officers Benevolent Association Police Union
09.2016 - 01.2018
President Assistant
Special and Superior Officers Benevolent Association Police Union
10.2009 - 01.2013
Advanced Associate Degree - Criminal Justice
Katherine Gibbs School