- Enjoying the art of baking and experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
- Crafting and DIY Projects
- Enjoying the adventures of motherhood with two small children (ages 3 and 1)
Maria Scronce
Conover
Summary
Dynamic and bilingual professional with a proven track record in customer service and reliability, demonstrated through successful self-employment as a Dog Groomer and roles at Graystone Eye Ophthalmology. Excelled in fast-paced environments, ensuring client satisfaction and efficient team collaboration. Skilled in handling payments and fluent in English and Spanish, consistently fostering trust and streamlined operations.
Overview
12
12
years of professional experience
Work History
Dog Groomer
Self-employed
02.2021 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Managed appointment scheduling efficiently, processed payments, and filed vaccine records for patients.
Front Office Receptionist/Appointment Scheduler
Graystone Eye Ophthalmology
10.2017 - 01.2021
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled payments, deposits, and fees using company's billing software which contributed to improved financial record keeping.
- Ensured timely submission of vision insurance claims for prompt reimbursements
- when short-staffed, provided coverage in multiple departments in different locations.
Server
Longhorn Steakhouse/ Kickback Jacks/Hickory Tavern
09.2013 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Catawba Valley Community College
Hickory, NC01-2012
Skills
- Customer service
- Reliability and punctuality
- Continuous learning attitude
- Strong team player
- Fluent in English and Spanish
- Avid learner
- Adaptable to fast-paced environments
Interests
Timeline
Dog Groomer
Self-employed
02.2021 - Current
Front Office Receptionist/Appointment Scheduler
Graystone Eye Ophthalmology
10.2017 - 01.2021
Server
Longhorn Steakhouse/ Kickback Jacks/Hickory Tavern
09.2013 - 12.2018
GED -
Catawba Valley Community College
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