Maria Rosario Loaeza
CHARLOTTE
Summary
Reliable and hardworking professional with experience in utilities, dispatching, and working with the public. Skilled in helping customers, managing account issues, staying organized, and coordinating with field staff. Bilingual in English and Spanish with a strong focus on providing great service.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Utilities Customer Service Assistant Sr
Charlotte Water
4100 W Tyvola Rd
07.2025 - Current
- Proficient with company applications, including GIS mapping, Banner, and Cityworks.
- Resolved high-volume customer inquiries
- Coordinated field service dispatching, tracked service tickets, and facilitated cross-departmental communication to streamline operations.
- Utilize Microsoft Excel and Outlook to manage customer records, compile service reports, and optimize team scheduling.
- Provided bilingual support to enhance customer engagement and satisfaction.: Fluent in English and Spanish (written and verbal).
Education
High School Diploma -
Garinger High School
Charlotte, NC06-2025
Skills
- Customer service
- Reporting documentation
- Teamwork and collaboration
- Calm and professional under pressure
- Microsoft Excel
- Microsoft outlook
Certification
Customer Service- Water works Association (AWWA), Charlotte Water - August 28, 2026
Timeline
Utilities Customer Service Assistant Sr
Charlotte Water
07.2025 - Current
High School Diploma -
Garinger High School