Maria Rosado Nieto
Hickory
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Kintegra Family medicine
Hickory
01.2024 - Current
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Verified demographics and insurance information to register patients in computer system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Answered incoming calls in a professional manner.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
Quality Assurance Analyst
FedEx Ground
Fort Worth
12.2021 - 07.2023
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Managed onsite testing for customers as required by project's specifications.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Trained and led staff on proper QA standards.
- Maintained self-study program to enhance QA knowledge and skills.
- Developed process improvements to enhance overall data quality.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Utilized client satisfaction surveys to improve service quality.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Maintained detailed documentation of test cases, results, and defect reports for future reference.
Call Center Representative
Conduent Call Center
San Juan
07.2019 - 12.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Cosmetology -
Century Collage
Puerto Rico11-2016
Skills
- Recording histories
- Patient greeting
- Check-in coordination
- Patient interviewing skills
- Medical filing
- Front desk supervision
- Medical terminology
- Spanish fluency
- Patient follow-up
- Cross-cultural sensitivity
- Medical insurance
- Medical billing
- Conflict resolution
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
Languages
Spanish
Professional
English
Professional
Timeline
Patient Service Representative
Kintegra Family medicine
01.2024 - Current
Quality Assurance Analyst
FedEx Ground
12.2021 - 07.2023
Call Center Representative
Conduent Call Center
07.2019 - 12.2021
Cosmetology -
Century Collage
Similar Profiles
Sonya TallentSonya Tallent
Patient Service Representative at Kintegra Family Medicine HudsonPatient Service Representative at Kintegra Family Medicine Hudson
Amelia RomeroAmelia Romero
Dental Assistant II at Kintegra Family DentistryDental Assistant II at Kintegra Family Dentistry
Marisa MorellMarisa Morell
Program Coordinator at Ellis Medicine Family Medicine Residency ProgramProgram Coordinator at Ellis Medicine Family Medicine Residency Program