Maria Lee

Manager, District Leader

SmartStyle

Southport (Charlotte, Dallas)

01.2003 - Current

Conducted performance reviews for team members.
Provided leadership during times of organizational change or crisis situations.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Ensured compliance with industry regulations and company policies.
Created monthly reports for senior management summarizing operational performance metrics.
Ensured compliance with all applicable laws, regulations, industry standards.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Ensured compliance with regulatory requirements and industry standards.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Enforced customer service standards and resolved customer problems to uphold quality service.
Directed recruitment, hiring, and training of new staff members.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Trained employees on additional job positions to maintain coverage of roles.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Monitored staff performance and addressed issues.
Delegated work to staff, setting priorities and goals.
Collaborated with other professionals in the beauty industry.
Attended continuing education classes to stay up-to-date with trends in the industry.
Managed appointments through scheduling software program.
Assisted senior stylists with complex color formulations.
Carried out waxing services for eyebrows, legs, etc.
Developed a loyal client base through excellent customer service.
Trained new staff members on salon policies and procedures.
Performed scalp treatments to improve hair health and texture.
Washed, colored, cut and styled hair for high volume of clients daily.
Performed rejuvenation techniques on all types of skin and hair.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Bleached, dyed or tinted hair using applicator or brush.
Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
Combed, brushed and sprayed hair or wigs to set style.
Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Applied water or setting, straightening or waving solutions to hair.
Shaved, trimmed and shaped beards and mustaches.
Kept work stations clean and sanitized scissors, combs and other styling tools.

Summary

Overview

Work History

Manager, District Leader

Education

Cosmetology

Skills

Affiliations

Accomplishments

Timeline

Manager, District Leader

Cosmetology

Similar Profiles

Charlotte CROWECharlotte CROWE

Kenzington OusleyKenzington Ousley

KaShaela DanielsKaShaela Daniels