Maria Hinson
Fayetteville
Summary
Regional Director of Operations with 20 years of diverse experience in assisted living communities and skilled nursing homes. Licensed assisted living administrator in the state of North Carolina with knowledge of federal, state and local regulations. Success in strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
ALG Senior
04.2024 - Current
- Built and managed a team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Ensured stable, timely day to day operations including staffing and service delivery that result in high resident and family satisfaction.
- Held communities accountable to delivering clinical results and regulatory compliance.
- Monitored budget and utilized operational resources.
Executive Director
Affinity Living Group Hope Springs ALF
08.2016 - 04.2024
- Supervised overall day to day operation of 63-bed AL community.
- Managed, oversee and, implemented annual budgets.
- Marketing through community involvement and advertising.
- Interfaced with all local and state agencies for compliance and yearly licensing.
- Communicated with residents, immediate family, doctors and agencies concerning any and all relevant issues.
- Provided thorough supervision for day to day operations of the facility in accordance with set policies and guidelines.
- Oversee all operations and send daily, weekly and quarterly reports to corporate headquarters.
Sales Director
Affinity Living Group Hope Springs ALF
03.2016 - 08.2016
- Maintained and utilized a system for follow-up with network sources.
- Organized and facilitated all move-in activities while working collaboratively with the Resident Care Manager to coordinate smooth and timely resident move-ins.
- Tracked inquiries, conducted initial tours, facilitated move-ins, managed the assessments within 24 hours or less when indicated, and worked with the Resident Care Manager to coordinate move in process.
- Organized a weekly sales meeting and as needed with the Executive Director and Resident Care Manager to discuss census, Residents at risk, marketing strategies, and follow-up with referral sources.
- Prepared and submitted for approval, a monthly marketing plan with measurable goals and budget requirements.
- Coordinated open house and at least two marketing events per month.
Director of Admissions and Marketing
Sanstone Health and Rehabilitation
08.2015 - 04.2016
- Coordinated admissions process, admitting residents monthly in 95 bed SNF.
- Determined bed offers on patients based on various factors such as behavior, drug or alcohol dependencies, critical status, insurance coverage, individual needs, and nursing staff ability to care for patient requirements in skilled nursing setting.
- Weekly drop ins with local hospitals. ALF's and ortho clinics to increase census.
Admission Coordinator
Sanstone Health and Rehabilitation
04.2015 - 08.2015
- Coordinated admissions process, admitting residents monthly in a 135 SNF.
- Maintained communication with hospital discharge planners, administrators, other nursing homes, assisted livings, physicians, clinics, rehabilitation centers and home care agencies.
- Design and assisted in the development of marketing material that include brochures,billboards, fact sheets , news release about our facility.
Marketing/ Admission Director
Lake Park Nursing and Rehabilitation Center
07.2014 - 03.2015
- Developed and implemented marketing plans and community relations for 120 bed skilled nursing and rehab facility,
- Build strong partnerships with local ortho clinics, family physicians, hospitals, senior centers, and ALF's to increase census.
- Coordinated patient admission into the facility by completing all clinical and financial steps necessary.
Lead Nursing Assistant
Lake Park Nursing and Rehabilitation Center
03.2004 - 07.2014
- Directed, monitored, and coordinated 20 nursing assistants daily.
- Provided patient care to residents in an 120 bed long-term and rehab care facility.
- Assisted residents with activities of daily living including helping with meals, transferring using assisting devices, bathing, dressing and grooming.
Education
Bachelor of Science - Healthcare Administration
Pfeiffer University
Misenheimer2013
Skills
- Team Leadership
- Senior Residents Centered
- Census Driven
- Matrix Software
- Marketing
Certification
NC Assisted Living Administrator
NC Certified Nursing Assistant
Timeline
Regional Director of Operations
ALG Senior
04.2024 - Current
Executive Director
Affinity Living Group Hope Springs ALF
08.2016 - 04.2024
Sales Director
Affinity Living Group Hope Springs ALF
03.2016 - 08.2016
Director of Admissions and Marketing
Sanstone Health and Rehabilitation
08.2015 - 04.2016
Admission Coordinator
Sanstone Health and Rehabilitation
04.2015 - 08.2015
Marketing/ Admission Director
Lake Park Nursing and Rehabilitation Center
07.2014 - 03.2015
Lead Nursing Assistant
Lake Park Nursing and Rehabilitation Center
03.2004 - 07.2014
Bachelor of Science - Healthcare Administration
Pfeiffer University
NC Assisted Living Administrator
NC Certified Nursing Assistant
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