Maria Baltazar
Graham
Summary
Customer Service professional with 19 years of experience seeking role as Customer Service Representative. Skilled in managing bilingual customer inquiries, processing payments, and enhancing customer satisfaction. Proven ability to facilitate smooth communication and support through roles such as Bilingual Call Representative.
Overview
22
22
years of professional experience
Work History
Transportation Agent
Teleperformance
09.2024 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of, services, and facilities.
- Provided follow through on all calls with confirmations information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Background Screening Specialist
FirstPoint Background Screening
02.2021 - 07.2024
- Executed comprehensive criminal background checks across all states to ensure compliance and accuracy.
- Performed thorough education, federal, and civil background screenings to support informed decision-making.
- Conducted detailed bankruptcy and health background checks to provide a holistic view of candidates.
Title Clerk/Receptionist
Burlington Auto Auction
02.2020 - 04.2020
- Processed and digitized vehicle titles and registrations, ensuring accurate data entry and efficient record management.
- Managed a multi-line phone system, effectively directing incoming calls to appropriate departments to facilitate smooth communication.
Logistic Coordinator
Pratt Display
08.2018 - 12.2019
- Managed the tracking and coordination of shipments, ensuring timely communication with customers via email and phone to address inquiries and updates.
- Updated Bills of Materials (BOMs) and conducted thorough reviews of artwork to maintain accuracy and quality standards.
Medical Record Specialist
RHA Health Services
01.2018 - 07.2018
- Managed patient intake and scheduled appointments, ensuring accurate and efficient processing of patient information.
- Conducted medical record management and document scanning, supporting seamless medical billing operations.
Bilingual Call Representative
Labcorp
06.2017 - 01.2018
- Managed bilingual customer inquiries, processed payments, and facilitated credit and payment arrangements to enhance customer satisfaction.
- Processed refunds, emailed receipts, and executed charge adjustments efficiently while navigating multiple systems.
Inventory Control Analyst
Impact Fulfillment Services
06.2008 - 05.2017
- Utilized multiple software applications to efficiently manage database entry and processing tasks.
- Maintained and organized both paper and electronic filing systems to ensure streamlined access to essential information.
- Provided front-line communication support by answering telephones and addressing inquiries from visitors and callers.
Receptionist
Law Office of Attorney Early C. Kenan
05.2007 - 05.2008
- Managed communication channels by operating the telephone switchboard and greeting visitors to ensure efficient information flow and client satisfaction.
- Processed client transactions, scheduled appointments, and maintained accurate records to support office operations and enhance client service.
Receptionist/Paralegal
Law Office of Alex Daws
06.2005 - 04.2007
- Prepared affidavits and legal documents while organizing and maintaining comprehensive document management systems.
- Coordinated office activities, managed telephone communications, scheduled appointments, and maintained accurate records.
Cashier
Food Lion
01.2004 - 06.2005
- Processed payments, issued receipts and refunds, and managed customer transactions efficiently at the cash register.
- Assisted customers with inquiries, handled returns, and maintained inventory by stocking shelves.
Education
High School Diploma - Computer
Graham High School
Graham, NC06.2005
Skills
- Clerical Writing
- English/Spanish Language Learning Strategies
- Reading Comprehension
- Speaking
- Computers and Electronics
Timeline
Transportation Agent
Teleperformance
09.2024 - Current
Background Screening Specialist
FirstPoint Background Screening
02.2021 - 07.2024
Title Clerk/Receptionist
Burlington Auto Auction
02.2020 - 04.2020
Logistic Coordinator
Pratt Display
08.2018 - 12.2019
Medical Record Specialist
RHA Health Services
01.2018 - 07.2018
Bilingual Call Representative
Labcorp
06.2017 - 01.2018
Inventory Control Analyst
Impact Fulfillment Services
06.2008 - 05.2017
Receptionist
Law Office of Attorney Early C. Kenan
05.2007 - 05.2008
Receptionist/Paralegal
Law Office of Alex Daws
06.2005 - 04.2007
Cashier
Food Lion
01.2004 - 06.2005
High School Diploma - Computer
Graham High School
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