Porcha Staton
7300 S Main St Bethel
Summary
Customer Service Representative with [6] years of retail experience in fast-paced, team-oriented environments. Helpful telephone operator who can provide inquiring customers with accurate and detailed information. A customer service representative seeking a management position. Friendly Call Agent who can work in a fast-paced call center environment. Dedicated to exceeding sales targets. Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful. Alert Team Lead with a thorough understanding of how to streamline procedures in order to boost production rates, maintain equipment, and advance employees. Lifts [40-50] pounds safely. Flexible scheduling is available, including weekends and evenings.
Overview
10
10
years of professional experience
Work History
Call Center Agent
Afni
06.2018 - 11.2022
- Provided prompt and courteous assistance to customers in person and over the phone
- Pushed for operational changes that resulted in cost savings and higher profit margins
- Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs
- Solved issues, improved operations, and provided excellent customer service
- Performed a variety of tasks with little supervision, such as inventory counting
- Coordinated between the billing department and customers to resolve issues
- Responded to customer calls in a timely and professional manner
- Answered customer questions patiently and cheerfully to make a good first impression
- Solved [internet , phone ,online orders ] issues, improved operations, and provided excellent customer service.
Assembly Line Employee
DENSO
04.2017 - 05.2018
- I'm packing the product so that it doesn't get damaged during shipping
- Keep track of all products that are processed through inventory management
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Ensure that the environment is clean in order to work safely
- Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades.
Cashier
Family Dollar
05.2013 - 04.2017
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Learned how to deal with checks and credit cards
- Bagged merchandise with care and efficiency to minimize damage
- Produce a weekly revenue report
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
Education
GED -
North Pitt High School
5659 NC-11, Bethel, NC 2781206.2012
Skills
- Typing [50] WPM
- Team management
- Superior communication skills
- Adaptive team player
- Promotional support
- Flexible scheduling
- Inventory control procedures
- Answering questions
- Personnel training and development
- Communications
- Data collection
- Process improvement
- Critical thinking
- Cash handling accuracy
Timeline
Call Center Agent
Afni
06.2018 - 11.2022
Assembly Line Employee
DENSO
04.2017 - 05.2018
Cashier
Family Dollar
05.2013 - 04.2017
GED -
North Pitt High School
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