Marguerite Grooms
Wake Forest
Overview
13
13
years of professional experience
Work History
Kennel Technician
Arrowhead Acres
Spring Hope
05.2024 - Current
- Provided daily care for Breeding Pairs, Expecting Mothers, and all puppies.
- Labor and Delivery routines including all prenatal and postnatal care.
- Administered medications and treatments as directed by veterinary staff.
- Maintained cleanliness of kennel facilities through regular cleaning routines, maintenance and implementation of new services and functions related to kennel services and needs.
- Supported training of new staff on kennel procedures and animal handling techniques.
- Engaged with pet owners to provide updates on their animals' well-being.
- Ensured proper inventory management of supplies and equipment used in care tasks.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Prepared food to meet needs of animals under care with appropriate meals.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Maintained records of animal feedings, treatments and other updates.
- Responded to emergency situations in a timely manner while following safety protocols.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Provided humane treatment of all animals at all times.
- Walked animals outside to avoid accidents in play areas or bedding.
- Cleaned living areas to provide healthy environment for boarded animals.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Maintained clean and orderly play yards, kennels and cages.
- Walked dogs while enforcing good behavior and manners.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Educated customers on proper pet care techniques.
- Exercised animals to maintain physical and mental health.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Adhered to standards set forth by local laws regarding animal welfare.
- Exercised dogs regularly according to individual needs.
- Developed positive relationships with volunteers who provided support during busy periods.
- Assisted with the adoption process by providing information about available pets.
- Conducted tours of the facility for prospective adopters.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Bathed and groomed pets using gentle techniques.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Played with dogs and cats to maintain socialization and reduce stress.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Assessed animals for injury and illness.
Brand and Lifestyle Photographer
JMG Photography
Wake Forest
07.2013 - Current
- Captured high-quality images for diverse lifestyle projects and events.
- Edited photos using Adobe Photoshop and Lightroom for optimal presentation.
- Organized and set up equipment for shoots in various locations.
- Developed strong relationships with clients to encourage repeat business opportunities.
- Assisted in marketing efforts through social media content creation and management.
- Communicated effectively with clients regarding their vision for the project.
- Conducted research prior to shoots to understand client's requirements and expectations.
- Maintained a database of contacts in the photography industry.
- Developed relationships with vendors such as photo labs for printing services.
- Ensured all safety regulations were followed while operating camera equipment.
- Solicited feedback from clients on images captured during the shoot.
- Utilized both natural light and artificial lighting techniques throughout shoots.
- Traveled to various locations to capture lifestyle images of people, places, and events.
- Developed creative concepts for shoots based on client briefs.
- Organized and managed shoots including scheduling, travel logistics, and equipment set up.
- Scouted locations and curated props for photography shoots.
- Saved and archived images and maintained master image library for future use.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Utilized filters, edits, and after-effects to enhance photos.
- Cropped, manipulated, and performed color balance for final images.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Negotiated contracts and fees with clients, ensuring clear communication of deliverables.
- Conducted research on current trends in photography to stay up-to-date with industry standards.
- Edited photos using Adobe Lightroom and Photoshop software.
Front Desk Receptionist
Marriot Hotels And Resorts
Jacksonville
07.2012 - 07.2014
- Greeted guests warmly upon arrival and during check-in process.
- Managed phone inquiries and directed calls to appropriate departments.
- Scheduled reservations and coordinated room assignments for guests.
- Assisted guests with check-out procedures and billing inquiries.
- Provided information on hotel amenities, services, and local attractions.
- Handled guest complaints promptly and referred issues to management as needed.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Coordinated maintenance requests for office equipment and facilities.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled space or equipment for special programs, meetings and conferences.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Events and Food and Beverage Manager
IHG Hotels & Resorts
Lake City
07.2012 - 07.2014
- Managed daily food and beverage operations to ensure high service standards.
- Developed and implemented innovative menu offerings to enhance guest experience.
- Oversaw inventory management and procurement for food and beverage products.
- Trained and supervised staff on customer service and operational procedures.
- Collaborated with kitchen team to streamline food preparation processes.
- Ensured compliance with health and safety regulations in all operations.
- Coordinated special events and catering services to meet client needs.
- Analyzed customer feedback to improve service delivery and product offerings.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Managed payroll records for employees working within the food and beverage department.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Maintained accurate records of daily transactions using point-of-sale systems.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Associate of Arts - Developmental Psychology
Miami Dade College
Miami, FLSurgical Technology
National Institute of Technology
Miami, FLSkills
- Lake Royale Community Garden
- Fundraising expertise
- Team collaboration
- Problem solving
- Relationship building
- Environmental awareness
- Community outreach
- Event planning
- Program promotion
- Event support
- Resource coordination
- Fundraising proficiency
- Event setup
- Fundraising events
- Library assistance
- Youth mentoring
- Social media promotion
- Public speaking
- Social media posting
- Mission implementation
- Project management
- Partnership building
- Program recruitment
- Education support
- Community engagement
- Volunteer recruitment
- Organic gardening
- Volunteer coordination
- Soil health management
- Pest control
- Sustainability practices
- Horticultural tools
- Garden design
- Garden management
- Basic carpentry
- Plant identification
- Composting techniques
- Partnership development
- Educational programming
- Soil management
- Water conservation
- Fundraising strategies
- Onsite facility tours
- Cultural sensitivity
- Social media management
- Oversee fundraising
- Fundraising coordination
Timeline
Kennel Technician
Arrowhead Acres
05.2024 - Current
Brand and Lifestyle Photographer
JMG Photography
07.2013 - Current
Front Desk Receptionist
Marriot Hotels And Resorts
07.2012 - 07.2014
Events and Food and Beverage Manager
IHG Hotels & Resorts
07.2012 - 07.2014
Associate of Arts - Developmental Psychology
Miami Dade College
Surgical Technology
National Institute of Technology