Margaret Zambrano
Chapel Hill
Summary
Detail-oriented professional with extensive experience in sales and customer assistance. Known for exceptional work ethic and integrity, consistently enhancing customer satisfaction and operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier and Salesperson
Shell Gas Station
08.2016 - Current
- Suggesting products, upselling, and sharing knowledge on promotions to drive sales.
- Monitoring inventory levels, ensuring stock availability of essential products.
- Processing sales quickly, accurately and efficiently.
- Maintaining an awareness of all promotions and advertisements.
- Providing exceptional customer service, addressing inquiries and resolving issues promptly.
- Stocking shelves, organizing displays, cleaning, and ensuring the sales floor and checkout area are orderly.
Temporary Office Assistant
Durham County Library
04.2025 - 03.2026
- Assisting patrons with inquiries, providing information about library services and resources.
- Managing circulation desk operations, checking in and out materials efficiently.
- Organizing and maintaining library inventory, ensuring accurate cataloging of new arrivals.
- Supporting programming efforts by preparing materials for events and workshops.
- Maintaining a clean and orderly environment, promoting a welcoming atmosphere for visitors.
- Increasing customer satisfaction by providing professional and courteous front desk support.
Education
Bachelor of Science - Journalism And Mass Communication
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Time management skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Temporary Office Assistant
Durham County Library
04.2025 - 03.2026
Cashier and Salesperson
Shell Gas Station
08.2016 - Current
Bachelor of Science - Journalism And Mass Communication
University of North Carolina At Chapel Hill