Margaret Woods
Roxboro
Summary
Advanced Medical Support Assistant with expertise in electronic health records management and patient communication at Durham VA Medical Center. Proven track record in balancing administrative and clinical duties to enhance patient satisfaction. Skilled in medical registration processes, streamlining client processing, and delivering high-quality healthcare. Recognized for excellent customer service and collaboration across disciplines to support patient needs.
Overview
27
27
years of professional experience
Work History
Advanced Medical Support Assistant
Durham VA Medical Center
Durham
01.2010 - Current
- Managed incoming phone calls, directing them to appropriate departments for resolution.
- Assisted patients in scheduling appointments and maintaining medical records accurately.
- Processed patient information efficiently using electronic health record systems.
- Coordinated referrals and follow-up appointments with specialists to enhance patient care.
- Performed administrative tasks including filing, faxing, photocopying, and scanning documents.
- Maintained accurate records of patient medical history and medications in electronic health record system.
- Retrieved patient files promptly for physician access during consultations.
- Ensured compliance with HIPAA regulations to protect confidential patient information.
Administrative Assistant/Project Assistant - Remote
Canterbury House Assistant Living
Roxboro
04.1998 - 09.2025
- Coordinated schedules and appointments for residents and staff to enhance time management efficiency.
- Communicated with residents, families, and healthcare providers to ensure clarity and support.
- Organized engaging activities for residents, fostering participation and community involvement.
- Managed phone calls and emails to facilitate effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel, ensuring accurate record maintenance.
- Drafted letters, memos, reports, and other written communications as directed by management.
- Planned special events by arranging catering services, securing venues, and ordering promotional materials.
- Served as liaison between Project Manager and departments to optimize project execution.
Remote call agent
GPY Enterprise
Roxboro
01.2020 - 09.2023
- Managed high-volume inbound calls to address customer inquiries and provide support.
- Resolved customer complaints through effective problem-solving techniques and timely responses.
- Documented customer interactions accurately in call tracking system for future reference.
- Conducted follow-up calls to ensure satisfaction and enhance service quality.
- Operated telephone switchboard, routing calls to appropriate destinations efficiently.
- Assisted administrative team with order acceptance, appointment scheduling, and fax management.
- Participated in emergency preparation meetings to gain insights on crisis management procedures.
Administrative Specialist
Central Regional Hospital Butner
Butner
08.2019 - 01.2022
- Organized files and documents to enhance accessibility and retrieval efficiency.
- Maintained confidentiality of sensitive information in all communications.
- Performed data entry tasks accurately and promptly to support operational needs.
- Prepared correspondence, memos, presentations, and spreadsheets using MS Office.
- Liaised with external vendors to ensure compliance and service quality.
- Supported team members with documentation and communication tasks consistently.
- Greeted visitors, managed phone calls, and directed inquiries appropriately.
- Facilitated inter-departmental communication to promote project collaboration.
Education
Certificate - Medical Billing And Coding
Piedmont Community College
Roxboro, NC05-2025
Bachelor of Science - Early Childhood Care And Education
University of Mount Olive
Mount Olive, NC12-2010
Skills
- Medical coding and billing
- Electronic health records management
- Patient communication and scheduling
- Data management and analysis
- Event planning and coordination
- Team collaboration and support
- Medical terminology expertise
- Certified in basic life support (BLS)
References
References available upon request.
Timeline
Remote call agent
GPY Enterprise
01.2020 - 09.2023
Administrative Specialist
Central Regional Hospital Butner
08.2019 - 01.2022
Advanced Medical Support Assistant
Durham VA Medical Center
01.2010 - Current
Administrative Assistant/Project Assistant - Remote
Canterbury House Assistant Living
04.1998 - 09.2025
Certificate - Medical Billing And Coding
Piedmont Community College
Bachelor of Science - Early Childhood Care And Education
University of Mount Olive