Margaret Taylor
Raleigh
Summary
Dynamic customer service professional with over 2 years of experience in retail and restaurant sectors, adept at thriving in fast-paced environments while managing multiple tasks efficiently. Proven ability to deliver high-quality service and foster positive interactions with customers and team members. Strong problem-solving skills and adaptability contribute to operational efficiency and smooth shift transitions. Committed to enhancing team performance through effective communication and organizational strategies, ensuring consistent quality and productivity in every endeavor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Crumbl Cookies
Raleigh, NC
09.2023 - Current
- Opening and closing the store
- Prioritizing daily tasks
- Overseeing employees
- Managing weekly product inventory and production
- Organizing food supply deliveries
- Taking and making orders
- Managing catering orders
- Answering the phone
- Helping with any customer concerns
Hostess
Leesville Taproom
Raleigh, NC
08.2021 - 10.2022
- Greeting customers
- Organizing server table sections
- Taking to-go orders in person and over the phone
- Managing online orders
- Taking payments for pick-up orders
- Answering customer questions
- Closing the register
Education
123CPhT+ Online Pharmacy Technician Training -
RxTechExam
12.2025
Non-Degree Online Learning Program - Medical Administrative Assistant w/EHR Program
Wake Technical Community College/CareerStep
12.2024
High School Diploma -
Millbrook High School
Raleigh, NC05.2019
Skills
- Customer engagement
- Proficient in computer applications
- Effective time management
- Cash management
- Courteous phone handling
- Team leadership
- Task delegation
Certification
- Certified Notary Public North Carolina Secretary of State 10/2023 - 10/2028
- Certified Medical Administrative Assistant; CMAA National Healthcareer Association; NHA 06/2023 - 06/2027
- Certified Electronic Health Records Specialist; CEHRS National Healthcareer Association; NHA 07/2025 - 07/2027
- ServSafe Food Handler Certification ServSafe National Restaurant Association 07/2025 - 07/2028
- CPhT Certification Pharmacy Technician Certification Board 02/2026 - 02/2028
Timeline
Shift Lead
Crumbl Cookies
09.2023 - Current
Hostess
Leesville Taproom
08.2021 - 10.2022
Non-Degree Online Learning Program - Medical Administrative Assistant w/EHR Program
Wake Technical Community College/CareerStep
123CPhT+ Online Pharmacy Technician Training -
RxTechExam
High School Diploma -
Millbrook High School