Margaret Ricker-Hagler
RALEIGH
Summary
Proven multitasker and effective communicator, I've excelled in fast-paced environments like Starbucks, enhancing customer engagement and service quality. Skilled in dining area maintenance and active listening, I adeptly balance customer needs with operational efficiency, fostering repeat business through exceptional service and strong team collaboration. My background also includes clinical support, showcasing versatility and a commitment to excellence in diverse roles.
Overview
4
4
years of professional experience
Work History
Waitress
Lynnwood Grill
Raleigh
05.2024 - Current
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Volunteer
Wake Med Hospital
Raleigh
02.2024 - 08.2024
- Assisted in transporting patients from one area of the hospital to another using wheelchairs or stretchers safely and efficiently.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Supported nursing staff in day-to-day operations.
- Facilitated communication between patients, family members, and healthcare professionals.
- Greeted, guided and offered assistance to patients and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Group Representative
Al-Anon & Al-Ateen
Raleigh
06.2023 - 06.2024
- Facilitated workshops designed to provide education about topics relevant to the group's mission or purpose.
- Gave speeches regarding personal experience and growth within the program.
Barista
Starbucks, Barista
Raleigh
08.2022 - 05.2024
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Implemented feedback from customers to improve service quality and menu offerings.
Hostess
Relish Craft Kitchen and Bourbon Bar
Raleigh
04.2021 - 08.2022
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Verified reservations and wait times with customers.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Monitored dining area to assess server capacity and estimate wait times.
Education
High School Diploma -
Leesville Road Highschool
Raleigh, NC01-2024
Associate of Science - Psychology
Wake Technical Community College
Raleigh, NCSkills
- Dining area maintenance
- Service prioritization
- Strong multitasking
- Order accuracy
- Time management
- Regulatory compliance
- Memory retention
- Decision-making
- Reliability and punctuality
- Complex Problem-solving
- Active listening
- Medical terminology
- Clinical support
- Organization
- Independent and Self-directed
Affiliations
- Modeling for a dress shop
- attended and preformed at mic nights
- daily exercise at my local gym
- avid reader
Timeline
Waitress
Lynnwood Grill
05.2024 - Current
Volunteer
Wake Med Hospital
02.2024 - 08.2024
Group Representative
Al-Anon & Al-Ateen
06.2023 - 06.2024
Barista
Starbucks, Barista
08.2022 - 05.2024
Hostess
Relish Craft Kitchen and Bourbon Bar
04.2021 - 08.2022
High School Diploma -
Leesville Road Highschool
Associate of Science - Psychology
Wake Technical Community College
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