Margaret Mininger

• Utilized customer service skills via phone, email, text, and in person to assist prospects, residents, and vendors.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Contributed to cost savings through efficient use of resources, minimizing scrap materials, and identifying areas for improvement.
• Assisted in training new employees on laminating procedures, ensuring consistent results across the team.
• Implemented lean manufacturing principles, identifying opportunities for waste reduction and process improvements in the lamination area.
• Ensured timely completion of projects by efficiently managing workloads and prioritizing tasks.
• Kept detailed records of completed jobs, machine settings used, and any issues encountered during the lamination process for future reference or troubleshooting purposes.
• Followed production, safety, and operational procedures at all times.
• Established effective communication channels within the team, fostering a positive working atmosphere conducive to productivity and growth.

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• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs
• Maintained a clean, organized workspace for efficient operation of all printing tasks.
• Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
• Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
• Trained new employees in proper use of equipment, safety procedures, and company policies.