Margaret Metcalfe
New Bern
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Counselor
REAL Crisis Center
01.2025 - Current
- Assisted in assessing client needs and identifying appropriate resources.
- Engaged with clients to establish rapport and trust during interactions.
- Documented client interactions accurately for case management purposes.
- Participated in training sessions to enhance counseling skills and techniques.
Community Impact Coordinator
Twin Rivers Ymca
05.2019 - 01.2025
- Coordinated program schedules to ensure efficient operations and maximize participant engagement.
- Developed comprehensive daily schedules to ensure a variety of stimulating activities that promoted teamwork, leadership, and problem-solving skills.
- Implemented emergency procedures during critical situations such as inclement weather or medical incidents, prioritizing camper welfare at all times.
Education
Bachelor of Science -
Mars Hill University
Mars Hill, NC05-2022
Clinical Mental Health
University of Mount Olive
Mount Olive, NC12-2027
Skills
- Youth engagement
- Client confidentiality
- Documentation skills
- Psychosocial support
- Multicultural competence
- Suicide prevention
- Multitasking and organization
- Work Planning and Prioritization
- Project coordination
Certification
CPR Instructor
Timeline
Crisis Counselor
REAL Crisis Center
01.2025 - Current
Community Impact Coordinator
Twin Rivers Ymca
05.2019 - 01.2025
Bachelor of Science -
Mars Hill University
Clinical Mental Health
University of Mount Olive
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