Margaret E. Freeman
Raleigh
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager III
Amazon
02.2024 - Current
- Optimized productivity plans by analyzing forecasts, balancing cost and safety, and ensuring customer delivery commitments
- Led and mentored a team of 6 managers and 1000+ associates, focusing on safety, quality, and productivity while embodying leadership principles
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Operations Area Manager II
Amazon
04.2020 - 02.2024
- Created and developed first Associate Safety Committee at RDU1 with full oversight across shifts
- Piloted first Mental Health and Wellness Affinity Group at RDU1, donating over $6,000 to Mental Health programs within the Raleigh-Durham community
- Working alongside Central Ops in the Tactical Operations Center team and observed 5-8 Fulfillment Centers over 24 hour time frames to deep-dive metrics and anticipate any risk of missing volume
Assistant General Manager
Wellbridge
06.2015 - 08.2019
- Managed safety, quality, and customer delivery, driving measurable improvements in operational efficiency and team performance
- Streamlined operational workflows, resulting in measurable improvements in delivery timelines and team productivity
- Facilitated cross-functional teams, enhancing communication and fostering a culture of continuous improvement
- Ensured compliance with company standards by meticulously overseeing daily operations and maintaining high-quality performance
- Managed multiple departments, including children's programs, aquatics, and fitness, enhancing club operations
- Reduced employee turnover from 150% to 60% over two years, enhancing staff retention and engagement
- Increased net profit center by 113% in a year through strategic planning and financial oversight
- Focused on improving company culture by providing growth opportunities and training for associates
Education
BA - Business Management
Colorado State University-Global Campus
08.2019
Skills
- Project Management
- Team Leadership
- Operational Efficiency
- Process Improvement
- Employee Engagement
- Performance monitoring
- Safety Management
- Incident management
- Health and safety compliance
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Operations Manager III
Amazon
02.2024 - Current
Operations Area Manager II
Amazon
04.2020 - 02.2024
Assistant General Manager
Wellbridge
06.2015 - 08.2019
BA - Business Management
Colorado State University-Global Campus
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