Marcy McCall

• I represent a cleaning company, which includes the cleaning and organization of consumers' homes, and assuring the project is completed in a timely and professional manner. This entails cleaning the entire home and making sure the homeowner is happy with their service.

• Managed incoming calls and routed messages to staff members.
• Scheduled appointments for the sales personnel.
• Assisted with administrative tasks including data entry and record keeping.
• Maintained cleanliness of reception area to ensure a welcoming environment.
• Organized and maintained filing systems for easy document retrieval.
• Answered incoming calls, took messages, and transferred calls to appropriate sales personnel.

As a Teller I

• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with account inquiries and banking services.
• Maintained accurate cash drawer and balanced daily transactions.
• Handled customer complaints with professionalism and empathy.
• Collaborated with team members to improve service delivery processes.
• Ensured compliance with bank policies and regulations during transactions.
• Balanced cash drawers on a daily basis.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Maintained confidentiality of all customer records and information according to company policies.

As a personal banker, I assisted customers with wire transfers including both domestic and international. Opening both personal and business accounts. I also assisted with making cashier's checks. I assisted with processing home and personal loans, helping customers better choose the best fit when it came to credit applications.

• I helped resolve customer complaints promptly and professionally to enhance satisfaction.
• Implemented compliance procedures for banking regulations and policies adherence.
• Educated customers on a variety of retail products and digital solutions, including online banking, enhancing the customer experience.
• Followed operational standards, promoting security, risk management and compliance.
• Recognized transaction needs and educated clients on service and digital channels to assist with self-service.